Improvements to the Operational Administration System at PT Widya Herbal Indonesia

Abstract

Document management remains a critical aspect of organizational administration because ineffective document processing can reduce work efficiency, increase operational costs, and delay decision-making processes. Various administrative problems such as document revisions, input errors, delayed approvals, and repetitive processes often hinder the effectiveness of organizational performance. Therefore, the implementation of an efficient document management system is necessary to improve administrative productivity and minimize procedural obstacles. This study aims to analyze the effectiveness of document processing activities based on descriptive statistical data related to processing time, document revisions, delays, approval processes, and administrative errors. This research employed a quantitative descriptive approach using statistical analysis through SPSS software. The data consisted of several indicators, including document processing time, number of revised documents, waiting time, document return frequency, and input errors. Descriptive statistical analysis was applied to identify the consistency and distribution of each variable in the administrative process. The findings revealed that several indicators showed consistent values with a standard deviation of 0.000, indicating uniformity in document processing activities. The average document processing time was 25 minutes, while the average waiting time reached 100 minutes. Document revisions and repeated requests were also identified as significant administrative issues affecting efficiency. Overall, the study concludes that document management performance requires procedural improvement and digital optimization to reduce delays, minimize errors, and enhance organizational effectiveness.