Analysis of the Impact of D-PSM (Digital Public Service Mall) Innovation in Bangkalan on Enhancing Responsiveness, Neutrality, Accountability, & Legal Compliance as a Representation of NWS (Neo-Weberian State)
DOI:
https://doi.org/10.59141/jrssem.v5i5.1239Keywords:
Accountability, Digital Innovation, Neutrality, Public Service Mall, Responsiveness.Abstract
This study analyzes the impact of the Digital Public Service Mall (D-PSM) innovation in Bangkalan Regency on improving responsiveness, neutrality, accountability, and legal compliance as a representation of the Neo-Weberian State (NWS). This innovation aims to modernize and streamline public services through digitalization by integrating various administrative services into a single, efficient digital platform. The study reveals that while D-PSM has improved accessibility and efficiency, its implementation still faces challenges related to internet connectivity and unequal access to services in remote areas. However, based on internal evaluations and official reports, D-PSM Bangkalan has achieved an “active” category in the Kemenpan-RB assessment and has positively impacted service speed and transparency. The study recommends strengthening digital infrastructure and enhancing technical capacity to achieve a more responsive and accountable government in line with NWS principles
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Copyright (c) 2025 Windayati Windayati, Bintoro Wardiyanto, Erna Setijaningrum
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