Journal Research of Social Science, Economics, and Management
Journal Title: Journal of Research of Social Science, Economics, and Management E-ISSN : 2807-6311 P-ISSN : 2807-6494 DOI : 10.36418 Frequency : Monthly Indexing and Abstracting : Google Scholar, Dimensions - Road - Crossref - Garuda - Copernicus - Scilit- Ebsco Publication Guidelines : COPE Guidelines Publisher : Publikasi Indonesia 1st Issues of Publication: 2021 Journal of Research of Social Science, Economics, and Management is an international interdisciplinary publication of original research and writing on social science, economic and management. This journal is can be accessed openly. Journal Research of Social Science, Economics, and Management provides a means for ongoing discussion of relevant issues that fall within the focus and scope of the journal that can be empirically examined. This journal publishing innovative theory-driven research papers in the selected areas of social sciences i.e., management and economics. Journal has become a member of Crossref (Prefix: 10.46799) with Online ISSN 2807-6311 and Print ISSN 2807-6494. Beginning with issue 1 of volume 1 (2021), this journal will be published monthly journal (12 issues/year) by Publikasi Indonesia.
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Technology Acceptance Model on E-procurement toward Indonesia’s Procurement Governance
Electronic procurement (e-procurement) has been widely adopted as a public sector reform to improve procurement governance, particularly in developing countries. In Indonesia, e-procurement has been implemented nationally through the Layanan Pengadaan Secara Elektronik (LPSE); however, empirical evidence on its governance impact remains limited. This study examines the effect of e-procurement implementation on procurement governance in Indonesia’s government using the Technology Acceptance Model (TAM). E-procurement implementation is measured by perceived usefulness and perceived ease of use, while procurement governance is operationalized as a multidimensional construct encompassing transparency, accountability, efficiency, effectiveness, fairness, competitiveness, monitoring, capacity, and accessibility. Primary data were collected from Indonesian government officials involved in e-procurement implementation and analyzed using Structural Equation Modeling with Partial Least Squares (SEM-PLS). The findings show that e-procurement implementation has a positive and significant effect on procurement governance, indicating that higher acceptance of the system contributes to improved governance quality. This study contributes to the literature by integrating technology acceptance theory with public procurement governance and provides empirical evidence from a developing-country context to inform policy and practice.
Copyright (c) 2026 Imelda Suardi https://creativecommons.org/licenses/by-sa/4.0
Multi-Brand Strategy in Maintaining Consumer Loyalty in Companies During Economic Downturn
The decline in consumer purchasing power in recent years has increased price sensitivity and driven consumers to be more selective in their purchasing decisions, including in essential educational product categories such as notebooks. This situation requires companies to adopt more adaptive marketing strategies, one of which is the multibrand strategy. This study aims to analyze the effect of multibrand strategy on consumer loyalty and examine the moderating role of declining purchasing power in this relationship. A quantitative explanatory research design was employed, involving 75 respondents who used notebook products from APP Sinarmas (SIDU, Dodo, and Skola). Data were analyzed using linear regression and moderation analysis. The results reveal that the multibrand strategy has a positive and significant effect on consumer loyalty. Declining purchasing power does not directly affect loyalty; however, it significantly moderates and strengthens the relationship between multibrand strategy and consumer loyalty. These findings highlight the importance of a diversified brand portfolio as an effective retention mechanism during periods of economic pressure. This study offers practical implications for companies in designing adaptive branding strategies and theoretical contributions to the literature on brand portfolio management under fluctuating economic conditions.
Copyright (c) 2026 Budianto W. E, Haryono C. G, Padmalia M https://creativecommons.org/licenses/by-sa/4.0
Theoretical Analysis of The Relationship Between Digital Marketing Activities and Sales Conversion in Business-To-Business E-Commerce Based on The Technology Acceptance Model (TAM)
This theoretical paper investigates the relationship between digital marketing activities and sales conversion in Business-to-Business (B2B) e-commerce using the Technology Acceptance Model (TAM). It integrates insights from 20 relevant studies published between 2020 and 2025 to develop a comprehensive conceptual understanding of how perceived ease of use (PEOU) and perceived usefulness (PU) shape attitudes (ATU), behavioral intentions (BI), and actual use (AU) in digital marketing adoption. The discussion elaborates on how user perception mediates digital channel effectiveness and highlights TAM's enduring relevance in explaining technology adoption behavior in modern B2B marketing contexts. This theoretical framework aims to enrich academic perspectives and provide strategic insights for practitioners optimizing technology-based marketing systems.
Copyright (c) 2026 Noor Emma Sophianie https://creativecommons.org/licenses/by-sa/4.0
The Influence of Profitability and Liquidity on Firm Value with Firm Size as a Moderating Variable
This research aims to analyze the effect of profitability and liquidity on firm value, with firm size as a moderating variable, in technology sector companies listed on the Indonesia Stock Exchange (IDX). Using a quantitative approach with a moderated regression analysis (MRA) model, this study employs panel data from 19 technology companies over the period 2022–2024, resulting in 57 observations. Data analysis was conducted using Eviews 13 after passing classical assumption tests. Profitability (ROA) has a positive and significant effect on firm value (? = 0.3847; p = 0.000), while liquidity (CR) does not significantly affect firm value (? = -0.0024; p = 0.2547). Firm size strengthens the positive relationship between profitability and firm value (? interaction = 0.0158; p = 0.0128), but does not moderate the relationship between liquidity and firm value (? interaction = 0.0001; p = 0.4134). The model explains 71.54% of the variation in firm value (R² = 0.7154). Profitability is a key driver of firm value in the technology sector, whereas liquidity does not play a significant role. Firm size acts as a positive moderator only for the profitability value relationship. These findings suggest that technology companies should prioritize improving profitability and leveraging scale to enhance market valuation, rather than focusing excessively on liquidity management. The study contributes to signaling theory by confirming the relevance of profitability as a value signal, particularly in large technology firms.
Copyright (c) 2026 Maharani Putri Rahmawati, Syafrizal Ikram https://creativecommons.org/licenses/by-sa/4.0
Performance Improvement on a Finance Company (A Case Study Inside Commercial Business Division of PT XYZ)
The financial industry is one of the many economic sectors that make a huge contribution to a country’s GDP (Gross Domestic Product). Financing companies are among its contributors; hence, they need top performance to secure their position as a national benefactor. This study revolves around performance management inside a division of one of Indonesia’s top financing companies, PT XYZ. Performance management itself relies on several indicators, including leadership, environment, motivation, engagement, and satisfaction. Thus, this study aims to explain which indicators affect employees’ performance the most. This study used data gathered from 90 people in the Commercial Business Division; data collection was done using Google Forms, and analysis was conducted through the SEM-PLS method. The results of this study confirm how each of the aforementioned indicators affects employees’ performance. Moreover, work motivation was the only indicator with the slightest impact on employees’ performance in PT XYZ’s Commercial Business Division. The implications of the findings suggest that performance improvement in this division can be optimized through an integrated approach that emphasizes enhancing leadership capacity and fostering a more collaborative work environment, rather than relying solely on short-term motivational incentives. These findings provide a basis for management to design more effective leadership development programs and work environment policies that support sustained work engagement and job satisfaction.
Copyright (c) 2026 Moch Wahyu Ksatria Budi, Nimmi Zulbainarni, Arry Ekananta https://creativecommons.org/licenses/by-sa/4.0
Integration of SERVQUAL, IPA, BWM And QFD For Service Quality Improvement in Aviation Fuel Supply Operations
Service quality in aviation fuel supply operations is critical due to its direct impact on flight punctuality, safety, and overall airport performance. This study aims to systematically identify service quality gaps, prioritize customer requirements, and determine actionable technical responses to improve refueling services at DPPU Juanda. An integrated framework combining SERVQUAL, Importance Performance Analysis (IPA), Focus Group Discussion (FGD), Best Worst Method (BWM), and Quality Function Deployment (QFD) is employed to translate customer expectations into prioritized technical initiatives. The results indicate that schedule integration with stakeholders, real-time monitoring of refueling operations, and strengthening apron audit systems emerge as the most critical technical priorities for service quality improvement. The proposed framework provides a structured decision-support approach that supports managerial decision-making and offers practical guidance for enhancing service reliability in aviation fuel supply operations.
Copyright (c) 2026 Firgha Ali Pritantyo, Udisubakti Ciptomulyono https://creativecommons.org/licenses/by-sa/4.0
Antecedents of Fraud Prevention and Organizational Commitment as A Moderator
In the scope of the hospital business, the application system is required in running hospital operations, especially the application system to accommodate transactions that occur in the hospital, so it is also necessary to have an internal control structure and organizational commitment to reduce and even prevent the potential for fraud in these transactions. The focus of this research is to analyze the influence of application system variables, internal control structures and organizational commitment to Fraud Prevention. This research was conducted at group medical center hospitals using primary data, namely questionnaires filled out by respondents. The population in this study was 125 respondents and the sample used was 110 respondents. The analysis tools used are data quality tests, classical assumption tests and hypothesis tests using the help of SPSS version 25 application to process data. The results of the study prove that the variables of the application system do not have a significant effect on Fraud Prevention, the internal control structure has a significant effect on Fraud Prevention, the organization's commitment has a significant effect on Fraud Prevention, the effect of the organization's commitment in moderating the application system in full moderation to Fraud Prevention, the effect of the organization's commitment in moderating the internal control structure to Fraud Prevention moderate.
Copyright (c) 2026 Anton Haryadi, Harnovinsah Harnovinsah, Syahril Djaddang https://creativecommons.org/licenses/by-sa/4.0
Internal and External Determinants of Profitability In 50 Banks In Indonesia (2012-2023)
This research aims to analyze the influence of internal and external factors on bank profitability in Indonesia, measured by Return on Assets (ROA) and Return on Equity (ROE). Bank profitability is a crucial pillar for the sustainability and growth of financial institutions, making it highly essential for operational continuity and the ability to provide financial services. Therefore, in-depth analysis of the factors influencing it is indispensable. The analysis was conducted using data from banks listed on the Indonesia Stock Exchange during the period 2012–2023 with the panel data regression method. The approaches used include the Common Effect Model (CEM), Fixed Effect Model (FEM), and Random Effect Model (REM), along with diagnostic tests such as the Chow Test, Hausman Test, and Lagrange Multiplier Test to determine the best model. The research results indicate that bank profitability is positively and significantly influenced by Net Interest Margin, but negatively and significantly influenced by Total Money Supply and the BI Rate (or interest rates).
Copyright (c) 2026 Aditya Rahadi, Valentino Budhidharma https://creativecommons.org/licenses/by-sa/4.0
The Influence of Integrated Planning Management of Qur'anic Values on Strengthening the Curriculum at Darul Falah Islamic Boarding School, West Bandung
The integration of Qur'anic values in the pesantren curriculum is a strategic need in the midst of the demands of modern education and needs to be managed managerially. This study aims to analyze the influence of Qur'anic value integration planning management on the strengthening of Islamic boarding school curriculum, which includes vision planning, needs analysis, strategy formulation, coordination, and continuous evaluation. The study used a descriptive-associative quantitative approach with a survey design on the management of IKSAN Pesantren Darul Falah West Bandung. The research instrument was tested using SPSS 26 with a Cronbach's Alpha value of 0.900 which indicates very high reliability. Data analysis included Shapiro–Wilk normality tests and simple linear regression. The results showed normal distribution data and a regression significance value of 0.000, which confirmed the significant influence of planning management on strengthening the pesantren curriculum. This study concludes that systematic and Qur'anic value-based planning is a key factor in strengthening the pesantren curriculum to be adaptive to the challenges of the 21st century.
Copyright (c) 2026 Ahmad Andy Setiady, Mulyawan Safwandy Nugraha https://creativecommons.org/licenses/by-sa/4.0
Employee Engagement and Organizational Trust in Millennial and Generation Z Employees: The Role of Psychological Well-Being Mediation and Transformational Leadership Perceptions in the Indonesian Formal Sector
Low employee trust in organizations is a challenge for Millennials and Generation Z, who currently dominate the workforce. Various reports show that these two generations tend to have lower levels of organizational trust than previous generations, along with increasing expectations regarding the meaning of work, supportive work relationships, transparency, and empathetic leadership styles. However, previous studies have been limited in explaining the psychological mechanisms that link employee engagement to organizational trust in the context of the younger generation in Indonesia. This study aims to analyze the influence of employee engagement on organizational trust with psychological well-being and perceptions of transformational leadership as mediating variables among Millennial and Generation Z employees working in the formal sector. This study uses a quantitative approach with the PLS-SEM method on 207 respondents. The results show that employee engagement does not directly form organizational trust but has a significant effect through psychological well-being and perceptions of transformational leadership, which act as full mediators. These findings indicate that work engagement among the younger generation does not automatically build trust in the organization, but rather works through positive psychological experiences and perceptions of leadership quality. Practically, the results of this study emphasize the importance of managing employee engagement that is oriented towards strengthening psychological well-being and developing transformational leadership in order to build sustainable organizational trust.
Copyright (c) 2026 Destuwinny Yustica Ilhamsyah, Neuneung Ratna Hayati https://creativecommons.org/licenses/by-sa/4.0
Classification of Roasting Maturity Levels of Coffee Beans Using CNN Method Based on Mobilenetv2
Determining the roasting maturity level of coffee beans is an important process to maintain consistency in flavor quality. However, the assessment process, which is still largely manual, tends to be subjective and highly dependent on the experience of farmers. This research develops an automatic classification model for four categories of coffee bean roasting levels—green, light, medium, and dark—using a convolutional neural network (CNN) architecture based on MobileNetV2. The dataset was divided into training, validation, and testing sets with a ratio of 75:15:10. The model was trained in two stages: initial training with a frozen base model, followed by fine-tuning of the last quarter of the layers. The experimental results show that the model achieved an accuracy of 96% with stable performance, as indicated by the loss and accuracy curves. These findings demonstrate that MobileNetV2 can serve as an effective solution for classifying coffee bean roasting levels with efficient computational time and competitive accuracy.
Copyright (c) 2026 Renalda Geriel Rafidan Arsyan, Arrie Kurniawardhani, Irving Putra Paputungan https://creativecommons.org/licenses/by-sa/4.0
Analysis of The Adoption of The E-Asmara Application Technology in GresikRegency Using The Utaut 2 Model
The rapid advancement of information technology has driven the transformation of public services toward an electronic-based government system (e-government). The Regional House of Representatives (DPRD) of Gresik Regency, through its Secretariat, has launched the E-ASMARA (Electronic Public Aspiration) platform as a digital channel for citizens to submit aspirations and complaints. However, as of mid-2025, the utilization rate of the platform remains low, indicating potential barriers to public technology adoption. This study aims to analyze the factors influencing the acceptance and use of the E-ASMARA application among citizens of Gresik Regency by applying the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model, modified by adding two constructs: Trust and Satisfaction. The research employs a quantitative approach with data collected through offline questionnaires distributed to participants of the Legislative Regulation Socialization (Sosperda) activities conducted by DPRD members in each electoral district. Data were analyzed using Partial Least Squares – Structural Equation Modeling (PLS-SEM) through SmartPLS 4.0 software. The analysis includes evaluating indicator validity and reliability (outer model), followed by examining inter-construct relationships (inner model) using the bootstrapping technique. The findings are expected to identify the dominant factors influencing citizens' behavioral intention and usage behavior toward the E-ASMARA application. The study also aims to provide strategic recommendations for the local government to enhance public trust, user satisfaction, and digital participation through the implementation of an inclusive and transparent e-government platform.
Copyright (c) 2026 Ayu Prania Arinda, Ahmad Mukhlason https://creativecommons.org/licenses/by-sa/4.0
Electric Vehicle Strategies: A Literature Review on Their Impact on Firm Performance and Market Value
Prior literature plays a central role in strengthening theoretical foundations and explaining relationships among variables within a scientific study. This article conducts a structured literature review to examine how electric vehicle (EV) adoption strategies influence firm performance and market value. Although prior research investigate different aspects of green innovation, product variety, R&D, sustainability, and advertising, this review integrates those findings into a unified EV strategy perspective. The aim of this article is to build theoretical propositions for future empirical research. The results of this literature review show that: (1) EV adoption strategies, represented through green vehicle innovation, EV product portfolio expansion, sustainable operations, R&D intensity, and green marketing, exhibit mixed effects on firm performance. While EV sales growth, eco-innovation, and R&D investment often enhance efficiency and competitiveness, excessive product variety and certain sustainability efforts may reduce performance due to increased complexity and short-term costs; (2) The effect of EV adoption strategies on market value is also heterogeneous. Incremental innovation, R&D investment, and credible patent activity generally support firm valuation, whereas green innovation and sustainability investments may trigger short-term valuation declines when uncertainty and capital intensity are high.
Copyright (c) 2026 Nanda Ismi Kumalawati , Ana Noveria https://creativecommons.org/licenses/by-sa/4.0
The Effect of Facilities, Service Quality, and School Image on Parental Satisfaction at SD ABC Balikpapan
This study aims to analyze the influence of school facilities, service quality, and school image on parental satisfaction at SD ABC Balikpapan. The research employed a quantitative approach using a survey method, with data collected through questionnaires distributed to parents or guardians of students. The research variables consisted of school facilities, service quality, and school image as independent variables, and parental satisfaction as the dependent variable. Data analysis was conducted using validity tests, reliability tests, classical assumption tests, and multiple linear regression analysis. The results indicate that school facilities have a positive effect on parental satisfaction, service quality has a positive and significant effect on parental satisfaction, and school image has a positive and significant effect on parental satisfaction. These findings demonstrate that the provision of adequate facilities, high-quality educational services, and a positive school image play an important role in enhancing parental satisfaction. This study is expected to serve as a reference for school management in improving the quality of educational services and the management of school facilities.
Copyright (c) 2026 Mey Liana Tjan, Tin Agustina Karnawati, Teguh Widodo https://creativecommons.org/licenses/by-sa/4.0
The Effect of Compensation and Work Motivation on Work Discipline at the Corruption Eradication Commission
This research aims to analyze the effect of compensation and work motivation on employees’ work discipline at KPK, both partially and simultaneously, as well as to describe the conditions of the three variables. This quantitative survey collected primary data from 315 KPK employees through questionnaires and analyzed them using PLS-SEM to examine variable relationships and assess model adequacy. The results indicate that compensation falls within the “good” category, while work motivation and work discipline fall within the “very high” category. The structural model testing shows that work motivation has a positive and significant effect on work discipline ( ; ) with a large effect size. Compensation also has a positive and significant effect ( ; ), although with a small effect size. The value of 0.414 indicates moderate explanatory power, meaning that 41.4% of the variance in work discipline can be explained by compensation and work motivation. This study concludes that compensation and work motivation have a positive and significant effect on employees’ work discipline at KPK, with work motivation serving as the primary determinant. The practical implications highlight the need for HR policies that emphasize both fair compensation and enhanced work motivation, achieved through competency development, career management, supportive environments, and strong leadership. Additionally, the study suggests future research should include more variables and comprehensive designs to better understand work discipline in the public sector.
Copyright (c) 2026 Perigia Ariromas, Ratri Wahyuningtyas https://creativecommons.org/licenses/by-sa/4.0
Fostering Innovation in Startup: The Effect of Psychological Climate on Employees' Innovative Work Behavior
This study aims to determine the effect of psychological climate on innovative behavior among startup employees. The study uses a quantitative approach with an influence study design, in which psychological climate acts as the independent variable and innovative behavior as the dependent variable. The sample consists of 117 active employees of startup companies in Indonesia with a minimum of six months of service, selected through purposive sampling. Data were collected through an online questionnaire based on a five-point Likert scale, then tested for validity and reliability before being analyzed using simple linear regression. The results show that psychological climate has a positive and significant effect on innovative behavior, as indicated by a t-value of 5.960 with a significance of 0.000 and a positive regression coefficient of 0.392. These findings indicate that a positive perception of psychological climate encourages employees to be more active in generating new ideas and implementing innovations in their work. The R² coefficient of determination value of 0.236 shows that psychological climate explains 23.6% of the variation in innovative behavior, while the rest is influenced by other factors. Overall, this study confirms that psychological climate is one of the important factors in increasing innovative behavior among startup employees, even though innovation is still influenced by various other external factors.
Copyright (c) 2026 Afifah Ulia Rachmah, Laila Listiana Ulya https://creativecommons.org/licenses/by-sa/4.0
The Influence of Restaurant Location on Customer Satisfaction and Business Profit: A Case Study in South Tangerang and Bintaro
The culinary industry in urban areas such as Bintaro and South Tangerang is highly competitive, where location selection is a key determinant of restaurant business success. The background of this study is based on the importance of strategic location not only in attracting customers but also in improving operational efficiency and business profitability. This study aims to analyze the effect of restaurant location on customer satisfaction and business profit and to test the mediating role of customer satisfaction in this relationship. The research method uses a quantitative approach with a survey technique. Data were collected through questionnaires distributed to 100 respondents consisting of customers and restaurant managers in the Bintaro area. Data analysis was conducted using descriptive statistics, Pearson correlation, simple linear regression, and path analysis with the assistance of SPSS software. The results show that restaurant location has a positive and significant effect on customer satisfaction ( ; ) and business profit ( ; ). Furthermore, customer satisfaction acts as a mediating variable that strengthens the relationship between location and profit, with an indirect effect of 0.47. The most influential location factors are accessibility, parking availability, and restaurant visibility from the main road. The study concludes that a strategic location is a critical determinant of restaurant success, both directly and through enhanced customer satisfaction. These findings contribute theoretically to the development of location–performance models in the culinary business context and provide practical implications for entrepreneurs and area developers in location-based planning and decision-making.
Copyright (c) 2026 Fajar SM Harahap https://creativecommons.org/licenses/by-sa/4.0
Strategic Planning of Information Systems and Technology at a Product Label Printing Company Using the Ward & Peppard Method to Improve Operational Efficiency
CV Master Grafix, a small-to-medium enterprise (SME) engaged in product label printing, faces various operational challenges due to the dominance of manual processes in key business activities such as color data management, design approval, raw material procurement, and employee performance evaluation. These inefficiencies lead to service delays and decreased competitiveness in responding to the dynamic demands of B2B customers. This research aims to develop a strategic Information Systems and Information Technology (IS/IT) plan to improve the company's operational efficiency. This study adopts a qualitative descriptive approach using a case study method and applies the Ward and Peppard framework to formulate the IS/IT strategy. Data will be collected through observation, interviews, questionnaires, and document analysis. Strategic evaluations will be conducted using approaches such as Value Chain, SWOT, Gap Analysis, Critical Success Factors (CSF), and the McFarlan Strategic Grid. Meanwhile, technology initiative priorities will be determined using the Analytic Network Process (ANP) method based on the BOCR dimensions (Benefit, Opportunity, Cost, Risk). The outcome of this research is a strategic IS/IT planning document that includes an information technology strategy, an information systems business strategy, and an IS/IT management strategy, along with a prioritized portfolio of applications. This plan is intended to serve as a foundation for developing technology solutions that enhance operational efficiency and strengthen the competitiveness of CV Master Grafix in the B2B printing industry
Copyright (c) 2026 Triady Widodo, Erma Suryani https://creativecommons.org/licenses/by-sa/4.0
Analysis of the Decline in Export Agency Services Using the 5-Whys Method at PT Bukit Prima Bahari Palembang Branch
The sharp decline in demand for mother-vessel export agency services at PT Bukit Prima Bahari (BPB) Palembang Branch in recent years highlights the need to identify its root causes. Using the 5 Whys technique, this case study analyzes data from semi-structured interviews, port-call observations, and operational documents. The findings point to two key issues: disrupted commercial continuity due to turnover of key personnel, and weak value framing that made BPB’s pricing appear high without explicit service evidence. The study recommends strengthening the value proposition, standardizing “apple-to-apple” price comparisons, and improving commercial governance to enhance document readiness and coordination. These insights support more effective service recovery, price realization, and operational reliability.
Copyright (c) 2026 Miranda Pricilia Meluwu https://creativecommons.org/licenses/by-sa/4.0
The Impact of Public Spaces and Community Activities on the Economic Recovery of MSMEs in Cipayung, DKI Jakarta Province
The revitalization and development of public spaces during periods of social restriction, which later evolved into centers of social interaction in the post-pandemic era, play an important role in accelerating the economic recovery of Micro, Small, and Medium Enterprises (MSMEs) that were severely affected by the COVID-19 crisis. This study examines the contribution of public space reactivation to MSME economic recovery in the Cipayung District, DKI Jakarta Province. A quantitative descriptive approach was employed, involving 100 MSME respondents operating around ten major public spaces in the study area. Data were collected through a Likert-scale questionnaire and analyzed using SPSS to assess instrument validity and reliability, with a Cronbach’s Alpha value of 0.924 indicating high internal consistency. The Analytical Hierarchy Process (AHP) method was applied to identify priority factors and strategic alternatives for MSME recovery. The results show that the comfort of public spaces is the most influential factor supporting MSME economic recovery. Cleanliness, security, adequate basic facilities, and effective spatial design significantly increase visitor intensity and transaction activity. The second key factor is the diversity of community activities, including bazaars, cultural festivals, sports events, and social programs, which positively influence MSME turnover. Conversely, the number of public spaces has limited impact, highlighting that quality and activity intensity are more decisive than quantity. Respondents identified increased sales turnover, improved MSME competitiveness, and job creation as equally important recovery indicators. Based on AHP analysis, priority strategies include enhancing public space comfort and facilities, expanding community-based activities, strengthening MSME collaboration, improving government support.
Copyright (c) 2026 Muthia Puspita Asri, Muhammad Findi A, Nora Herdiana Pandjaitan https://creativecommons.org/licenses/by-sa/4.0
The Influence of Service Quality and Communication Moderated by Patient Trust on Patient Satisfaction
The growth of the healthcare industry in North Sulawesi has driven existing hospitals to continuously enhance the quality of their services. RSUP Prof. Dr. R. D. Kandou Manado, operating since 1995, now faces increasing competition from newly established hospitals and must therefore innovate its patient care services. This research intends to examine the influence of service quality and communication quality on patient satisfaction, with patient trust as the moderating variable. The study was conducted using a quantitative approach, employing Structural Equation Modeling (SEM) with a multivariate statistical analysis method through Smart-Partial Least Square (Smart-PLS). The survey was carried out in the North Sulawesi region by distributing questionnaires via social media from May 2024 to April 2025. The findings indicate that service quality, when moderated by patient trust, significantly affects patient satisfaction, whereas communication quality moderated by patient trust does not show a significant effect on patient satisfaction. This study confirms that service quality significantly enhances patient satisfaction when moderated by patient trust. In contrast, communication quality, even when moderated by trust, does not significantly impact satisfaction. These findings highlight the central role of trust in amplifying the effect of service quality, offering practical guidance for hospitals to focus on service excellence and trust-building as key drivers of patient satisfaction.
Copyright (c) 2026 Rebecca R. P. Hutadjulu, Lexi Pranata Budidharmanto, Metta Padmalia https://creativecommons.org/licenses/by-sa/4.0
Strategy to Determine The Level of Risk of Work Sites in The Construction Sector Using The Analytical Hierarchy Process (AHP) Method
The construction sector faces significant occupational safety challenges, with increasing accident rates necessitating strategic risk management approaches. This study aims to determine work site risk levels in the construction sector using the Analytical Hierarchy Process (AHP) method to optimize safety supervisor placement at PT. X, an international-scale construction fabrication company. The research identifies four main criteria affecting workplace risk: number of workers, critical activities, SIMOPS (Simultaneous Operations), and PTW (Permit to Work) issued, evaluated across seven alternative work locations. Data were collected through expert questionnaires involving HSE Managers, PTW Coordinators, and SIMOPS Facilitators. The AHP analysis revealed that critical activities constitute the most influential criterion with a weight of 47.1%, followed by SIMOPS (28.4%), PTW issued (17.1%), and number of workers (7.4%). Results indicate that NFQ Area 19 presents the highest risk level (0.407), while the Workshop area exhibits the lowest risk (0.024). The consistency ratio for all criteria remained below 0.1, confirming the reliability of the assessment. The findings were validated using Expert Choice software, demonstrating no significant calculation errors. This research provides a systematic framework for prioritizing safety supervision resources based on quantified risk levels, enabling more effective accident prevention strategies in construction environments.
Copyright (c) 2026 Sunar Sunar, Dhimas Widhi Handani https://creativecommons.org/licenses/by-sa/4.0
Functional Reception of the Qur'an and its Relevance to Quality of Life (A Study of the Kanzur Rahmah Qur'an Recitation Assembly in Depok City)
This study explores the impact of Qur’an recitation practices at the Kanzur Rahmah Qur’an Recitation Assembly in Depok on participants’ overall quality of life. In Muslim communities, the Qur’an functions not only as a sacred text but also as a guide that shapes spiritual, mental, physical, and socio-economic aspects of daily living. This research examines how intensive engagement in reading and completing the Qur’an generates positive transformation, adding new insights beyond previous studies that mainly emphasized spiritual, social, and intellectual benefits. Using the Living Qur’an framework and a descriptive qualitative approach, data were collected through observations, in-depth interviews, and document analysis, with purposive and snowball sampling used to identify key informants. The findings show that Qur’an recitation significantly affects five major areas of life: it strengthens the balance between worldly and spiritual matters, enhances acceptance of divine decree, and supports positive self-transformation; it improves mental and emotional health through better emotional control and increased family harmony; it contributes to physical well-being, with participants reporting increased vitality and recovery from certain chronic conditions; it elevates ethical and moral behavior, fostering respect for parents, teachers, and others; and it boosts socio-economic well-being by increasing gratitude, productivity, and social solidarity. Overall, the study highlights Qur’an recitation as an effective religious practice capable of improving holistic quality of life and shaping individuals and communities toward greater spiritual, mental, physical, moral, and socio-economic well-being.
Copyright (c) 2026 Jumadil Awal, Syamsul Ariyadi, Ziyad Ulhaq https://creativecommons.org/licenses/by-sa/4.0
Optimizing the Role of Village-Owned Enterprises (BUMDes) in the Management of Village Funds in Gelonggong Village, Brebes Regency
This study aims to analyze the optimization of the role of Village-Owned Enterprises (BUMDes) in the management of Village Funds in Gelonggong Village, Brebes Regency. The research focuses on assessing the effectiveness of BUMDes in improving village financial governance, transparency, accountability, and its contribution to community economic development. The study employs a quantitative approach through the distribution of questionnaires to 75 respondents, consisting of BUMDes administrators, village officials, and community service users. Data analysis was carried out using descriptive statistics and simple linear regression tests. The findings indicate that the role of BUMDes is categorized as moderately optimal, with an average score of 3.72 (on a 1–5 scale), and has a significant influence on Village Fund management. Its effective contribution accounts for 31.2% of the improvement in Village Fund governance. The study concludes that BUMDes Gelonggong has played a strategic role; however, further enhancements are needed in human resource capacity, business innovation, and the digitalization of financial reporting.
Copyright (c) 2026 Bella Arief Maulana, Sri Sutjiatmi, Akhmad Habibullah https://creativecommons.org/licenses/by-sa/4.0
Strengthening Transformational School Culture To Achieve School Excellence
This study aims to examine strategies for strengthening transformative school culture in achieving excellent schools within the Muhammadiyah educational environment A qualitative approach with a case study design was employed. Data were collected through in-depth interviews, participatory observation, and documentation, and analyzed interactively using the Miles, Huberman, and Saldana model. The results show that the transformative school culture is implemented through the integration of Islamic values into daily school activities such as congregational prayers, Qur’anic recitation, and social programs like dawn charity and plastic donation. Strengthening strategies include transformative leadership, exemplary conduct, active involvement of school members, and partnerships with parents. Challenges encountered involve implementation inconsistency, limited resources, and resistance to change. Nevertheless, transformative culture has a positive impact on student character development, improvement of the learning climate, and increased public trust in the school. This study highlights the significance of transformative school culture as a foundation for building excellent Islamic value-based schools.
Copyright (c) 2026 Ratna Kemalahayati El Ahmady, Dwi Sulisworo, Enung Hasanah https://creativecommons.org/licenses/by-sa/4.0