Journal Research of Social Science, Economics, and Management
Journal Title: Journal of Research of Social Science, Economics, and Management E-ISSN : 2807-6311 P-ISSN : 2807-6494 DOI : 10.36418 Frequency : Monthly Indexing and Abstracting : Google Scholar, Dimensions - Road - Crossref - Garuda -- Scilit- Ebsco Publication Guidelines : COPE Guidelines Publisher : Publikasi Indonesia 1st Issues of Publication: 2021 Journal of Research of Social Science, Economics, and Management is an international interdisciplinary publication of original research and writing on social science, economic and management. This journal is can be accessed openly. Journal Research of Social Science, Economics, and Management provides a means for ongoing discussion of relevant issues that fall within the focus and scope of the journal that can be empirically examined. This journal publishing innovative theory-driven research papers in the selected areas of social sciences i.e., management and economics. Journal has become a member of Crossref (Prefix: 10.46799) with Online ISSN 2807-6311 and Print ISSN 2807-6494. Beginning with issue 1 of volume 1 (2021), this journal will be published monthly journal (12 issues/year) by Publikasi Indonesia.
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Implementation of the Policy on Rooftop Solar Power Plants (PLTS) for Residential Customers of PT Perusahaan Listrik Negara (Persero) in the Province of DKI Jakarta
This research aims to analyze the implementation of the Rooftop Solar Power Plant (PLTS Atap) policy for residential customers of PT PLN (Persero) in the Province of DKI Jakarta, along with its supporting and inhibiting factors. The theory used in this research is Grindle’s policy implementation theory. The research method employed a qualitative approach with a descriptive-analytical type. The results indicate that the implementation of the Rooftop Solar policy for residential customers of PT PLN (Persero) in DKI Jakarta is considered less successful. This is because the policy implementation has not fully represented the interests of the target group; the benefits generated remain limited; the expected changes have not been supported by clear operational strategies; the decision-making structure is fragmented; the capacity of implementing actors is still inadequate; resource support remains limited; power dynamics and actors’ interests have led to restrictions that slow down implementation; institutional support has not been accompanied by adequate supporting instruments; and the level of responsiveness to customers’ needs and complaints remains low. The supporting factors include public awareness of clean energy, the readiness of a competent EPC/vendor market, and PLN’s institutional commitment to service digitalization. The inhibiting factors include policy systems and financing mechanisms that have not provided attractive economic incentives, limitations in the readiness and reliability of electricity infrastructure, procedures and service mechanisms that have not ensured certainty and ease, and inconsistencies in policy direction and alignment among actors.
Copyright (c) 2026 Ani Wiyanti, Zulmasyhur Zulmasyhur https://creativecommons.org/licenses/by-sa/4.0
Rumah Rengganis: A Cross-Generational Community Literacy Platform
The development of literacy culture in Indonesia shows improvement, but has not yet fully reached a high level nationwide. Amid the wave of digitalization, literacy is no longer understood merely as the ability to read and write, but rather as a social practice and a medium of communication. This study aims to analyze the role of the Rumah Rengganis Literacy Community in Cirebon City as a medium for social expression and reflection. The study employs a qualitative approach using in-depth interviews with five informants, observation, documentation, journals, and books. Data analysis utilizes symbolic interaction theory grounded in the concepts of mind, self, and society to understand the process of meaning-making through literacy interactions. The findings reveal that literacy at Rumah Rengganis is interpreted as a practice of social meaning-making that connects texts with the realities of life. This community functions as an egalitarian space for symbolic interaction, where works and discussions shape the construction of social reality. Furthermore, Rumah Rengganis serves as an alternative, informal public space that fosters critical dialogue and intergenerational participation. This study recommends strengthening policy support, cross-community collaboration, and the development of further research to expand the role of independent literacy communities in building social awareness and literacy-based public spaces at the local level.
Copyright (c) 2026 Dinda Dwi Destarini, Farida Nurfalah https://creativecommons.org/licenses/by-sa/4.0
Analysis of the Relationship Between Factors of the Health Belief Model (Perceived Benefit and Perceived Barrier) and Service Quality (Reliability and Responsiveness) on Outpatient Satisfaction, Controlling for Sociodemographic Characteristics, at the Cardiology Clinic of Hospital X in Indonesia
Patient satisfaction is a critical measure of healthcare quality, particularly in cardiac outpatient services where cardiovascular disease constitutes a major global health burden. In Indonesia, stroke and ischemic heart disease represent the leading causes of mortality, emphasizing the need for effective and responsive cardiac care. Despite a national hospital satisfaction rate of 82.7%, this figure remains below the government target of 90–95%, highlighting gaps in service delivery, especially in responsiveness and reliability. This study aims to examine the influence of Health Belief Model dimensions (perceived benefits and perceived barriers) and SERVQUAL service quality attributes (reliability and responsiveness) on outpatient satisfaction at a cardiac polyclinic, while controlling for sociodemographic factors such as age, gender, education, and marital status. A quantitative cross-sectional design was employed, collecting data from 146 adult patients using structured questionnaires. Data were analyzed through hierarchical multiple regression to determine the partial and combined effects of the independent variables. The findings indicate that responsiveness is the most dominant predictor of patient satisfaction, followed by reliability and perceived barriers, whereas perceived benefits and sociodemographic factors showed no significant influence. These results suggest that operational efficiency and barrier mitigation are more impactful than inherent medical benefits in determining patient satisfaction. The study concludes that prioritizing responsiveness, reliability, and the reduction of procedural barriers can substantially improve patient satisfaction, providing actionable insights for healthcare management and policy optimization.
Copyright (c) 2026 Michael Aditya Lesmana, Agoes Tinus Lis Indrianto https://creativecommons.org/licenses/by-sa/4.0
Implementation of Ornamental ART Instruction Using Modules for Eighth Grade Students at SMP Negeri 1 Jatitujuh, Majalengka Regency
The current educational era still relies heavily on conventional, teacher-centered instruction, resulting in low student engagement and limited understanding, particularly in fine arts subjects such as decorative arts. Students often imitate without grasping fundamental concepts, which hinders creativity and independent learning. This study aims to develop and assess the effectiveness of a structured decorative arts learning module designed for eighth-grade students at SMP Negeri 1 Jatitujuh, Majalengka Regency. A quantitative descriptive method with a one-group post-test design was employed, involving 29 students selected through purposive sampling. The learning module incorporated illustrations, examples, practice questions, and active learning strategies across four sessions. Data were collected via post-tests and student response questionnaires and analyzed using descriptive statistics to evaluate comprehension, application, and evaluative understanding. The results indicate a significant improvement in student understanding, with an average post-test score of 85.68, where 86.2% of students met the Minimum Competency Criteria. Student responses averaged 76.9%, reflecting the module's effectiveness, clarity, and support for independent learning. These findings demonstrate that systematic, interactive teaching materials combined with active learning methods can enhance comprehension and motivation in decorative arts. The study concludes that the module is effective in improving student understanding and provides a replicable framework for integrating student-centered learning into fine arts education.
Copyright (c) 2026 Faihaa Rihhadatul’aisya Rahman, Farid Abdullah, Bandi Sobandi https://creativecommons.org/licenses/by-sa/4.0
Analyzing the LCOE of Suralaya Coal-Fired Power Plant under Coal DMO and Market Price Scenarios
Coal-fired power plants remain an important part of Indonesia’s electricity system because they provide large-scale and reliable baseload supply. However, the perceived low cost of coal-fired electricity is partly influenced by domestic coal pricing policy, particularly the Domestic Market Obligation (DMO) scheme. This study aims to estimate and compare the Levelized Cost of Electricity (LCOE) of the Suralaya coal-fired power plant under two coal price scenarios: the DMO price and the market price. A quantitative case study approach was applied using 2024 operational and financial data. The LCOE was calculated using an annualized cost approach by combining annualized capital cost, operation and maintenance cost, and fuel cost, then dividing total annual cost by annual net electricity generation. The results show that the LCOE based on the DMO coal price is IDR 1,008.58/kWh, while the LCOE based on the market price is IDR 1,049.52/kWh. The use of market price increases the LCOE by IDR 40.94/kWh, or 4.06%, compared with the DMO scenario. These findings indicate that coal pricing assumptions affect the financial interpretation of coal-fired power generation costs. Therefore, generation cost assessment should clearly distinguish between actual financial cost under domestic pricing policy and economic cost based on market price.
Copyright (c) 2026 Razzaq Akbar Merbawan, Nur Aini Hidayati https://creativecommons.org/licenses/by-sa/4.0
The Mediating Role of Perceived Value in the Effects of Trust and Perceived Quality on Customer Satisfaction and Repurchase Intention Among Life Insurance Policyholders
Increasing competition in Indonesia's life insurance industry has intensified the need for companies to retain policyholders and strengthen repurchase intention through trust, service quality, perceived value, and customer satisfaction. This study aims to analyze the effects of trust and perceived quality on customer satisfaction and repurchase intention, with perceived value as a mediating variable, among life insurance policyholders in Indonesia. A quantitative approach was applied using an online survey distributed to 240 active life insurance customers from leading brands, including AXA Mandiri, Allianz, Prudential, AIA, BNI Life, Manulife, ACA Insurance, and BRI Life. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS. The results show that trust positively and significantly affects perceived quality, perceived value, customer satisfaction, and repurchase intention. Perceived quality significantly influences perceived value and repurchase intention, but does not directly affect customer satisfaction. Perceived value and customer satisfaction significantly enhance repurchase intention, while perceived value mediates the relationship between trust and repurchase intention, as well as between perceived quality and customer satisfaction. In conclusion, perceived value is a crucial mechanism in strengthening customer satisfaction and repurchase intention, while trust remains the foundation of long-term customer relationships in life insurance services.
Copyright (c) 2026 Farras Ramadhan https://creativecommons.org/licenses/by-sa/4.0
The Integration of Community-Based Tourism into the Creative Economy in the Development of Woven Fabrics: A Case Study of the Traditional Village of Prai Ijing, West Sumba
The integration of local cultural heritage with sustainable tourism has become a strategic approach to improve community welfare while preserving traditional values. However, many traditional villages still face challenges in developing creative economy products such as woven fabrics through a community-based approach. This research aims to analyze the development strategy of a woven fabric-based creative economy through a Community-Based Tourism (CBT) approach in the Prai Ijing Traditional Village, West Sumba. The research used a qualitative method with a case study approach. Data were collected and analyzed based on observations, documentation, digital analysis through SWOT analysis, and a development strategy plan. The results show that strengthening community capacity, product diversification, integration with the tourism sector, and digitalization of marketing are the main strategies in developing a woven fabric-based creative economy. This research confirms that the CBT approach plays a crucial role in improving community welfare while maintaining the sustainability of local culture. The contribution of this research lies in the integration of the CBT model and a local culture-based creative economy as a strategy for sustainable tourism development in traditional areas.
Copyright (c) 2026 Daffa Alsya Putra, B Syarifuddin Latif https://creativecommons.org/licenses/by-sa/4.0
The Role of Motivation and Work Discipline Analysis on Auto2000 Cirebon Employee Performance
This study aims to analyze the influence of work motivation and work discipline on the performance of Auto2000 Cirebon employees, both partially and simultaneously. The study used an associative quantitative approach with a population of 250 permanent and contract employees of Auto2000 Cirebon, and a sample of 152 respondents determined through proportionate stratified random sampling. Primary data were collected through a Likert scale questionnaire (1–5) compiled based on 30 indicators of work motivation, work discipline, and employee performance variables, while secondary data were obtained from the company's internal reports and relevant previous studies. Data analysis was carried out using the PLS-SEM method with SmartPLS 4, through testing of the outer model (convergent validity, discriminant validity, and reliability) and inner model (multicollinearity, R-square, goodness of fit, and hypothesis testing). The results showed that work motivation had a negative and significant effect on employee performance with a path coefficient of -0.713 and a p-value of 0.000, while work discipline did not have a significant effect on employee performance with a p-value of 0.289. Simultaneously, work motivation and work discipline explained 48.6% of the variation in employee performance (R-square = 0.486), with the remaining 51.4% influenced by other variables outside the study model. These findings indicate an anomalous phenomenon in which the form of motivation applied has the potential to cause work pressure or burnout, suggesting that companies need to evaluate the design of their motivation systems and consider other factors such as work stress, job satisfaction, and leadership style.
Copyright (c) 2026 Achmad Nauval Gibran, Ade Solahudin https://creativecommons.org/licenses/by-sa/4.0
The Effect of Variety Seeking and Price Perception on Brand Switching Among Consumers on Hijab Products (Elzatta Case Study)
The Indonesian hijab industry has experienced significant growth due to the increasing number of Muslim women wearing hijabs and the rapid development of modest fashion trends. This dynamic market environment has intensified competition among hijab brands, prompting consumers to frequently switch brands based on changing preferences and evaluations. This study examines the effects of variety seeking and price perception on brand switching behavior among consumers of Elzatta hijab products in Cirebon City. A quantitative associative research design was employed using a survey method. Data were collected from 218 female respondents who had purchased Elzatta hijabs as well as competing hijab brands. The analysis was conducted using Structural Equation Modeling–Partial Least Squares (SEM-PLS) to test the proposed hypotheses. The findings indicate that variety seeking has a positive and significant effect on brand switching, suggesting that consumers with a stronger desire for novelty and product variation are more likely to switch brands. In addition, price perception also has a positive and significant influence on brand switching and emerges as the dominant factor affecting consumer decisions. Consumers are more inclined to switch brands when they perceive that product prices do not align with the quality and value received. The model explains 48.1% of the variance in brand switching behavior. In conclusion, both psychological factors, represented by variety seeking, and economic considerations, reflected in price perception, significantly influence brand switching among Elzatta hijab consumers, with price perception playing a more substantial role in shaping switching behavior.
Copyright (c) 2026 Nihayah Yustika Sari, Misbak Misbak , Soesanty Maulany https://creativecommons.org/licenses/by-sa/4.0
The Influence of Leadership Style, Work Motivation, and Work Discipline on Employee Performance at PT PG Rajawali II Sindanglaut Unit
Employee performance is a crucial factor in determining organizational success, particularly in industries facing increasing competition and operational transformation. PT PG Rajawali II Sindanglaut Unit, a state-owned sugar manufacturing company undergoing revitalization, requires highly productive employees to achieve its organizational objectives. However, differences in leadership practices, employee motivation, and work discipline may influence performance outcomes. Therefore, this study aims to analyze the effects of leadership style, work motivation, and work discipline on employee performance, both partially and simultaneously. This research employed a quantitative associative approach involving 109 employees of PT PG Rajawali II Sindanglaut Unit. Data were collected through structured questionnaires using a Likert scale and analyzed using SPSS software. The analytical techniques included validity and reliability tests, classical assumption tests, multiple linear regression analysis, t-tests, F-tests, and the coefficient of determination test. The results revealed that leadership style had a positive but insignificant effect on employee performance. In contrast, work motivation and work discipline had positive and significant effects on employee performance, with work discipline emerging as the most dominant factor. Simultaneously, leadership style, work motivation, and work discipline significantly influenced employee performance. The model explained 41.8% of the variation in employee performance. In conclusion, improving employee motivation and strengthening work discipline are essential strategies for enhancing employee performance. Organizations should also foster adaptive leadership practices to support sustainable organizational effectiveness and competitiveness.
Copyright (c) 2026 Faisal Mulyana, Edy Hartono https://creativecommons.org/licenses/by-sa/4.0
Implementation of Frugal Living to Lead to A Prosperous Quality of Life in Personal Financial Planning Literature Study
Amid global economic uncertainty and increasing consumptive lifestyles, many individuals face challenges in achieving a prosperous quality of life through personal financial planning. Frugal living practices are emerging as a promising strategy to overcome these challenges. This research aims to comprehensively investigate the practice of frugal living as a strategy towards improving the quality of a prosperous life in the context of personal financial planning, through a literature review approach. With the rise of discourse on sustainability and consumption awareness, this study examines a wide range of relevant scientific literature to understand the concept of frugal living, its principles, and its implications for individual financial well-being. The research method used was thematic analysis of the publication of journals, books, and research reports published in a certain time frame. The study's main results show that frugal living is not just about extreme saving, but rather a value-first mindset, prioritization, and waste reduction, which significantly contributes to the achievement of long-term financial goals, reduced financial stress, and increased life satisfaction. The consistent application of frugal living allows individuals to allocate resources more wisely, save more, invest smartly, and ultimately achieve sustainable prosperity. The conclusion of this study confirms that frugal living is an important instrument in personal financial planning to achieve a prosperous quality of life in the modern era.
Copyright (c) 2026 Ahmad Tojiri https://creativecommons.org/licenses/by-sa/4.0
A Comparative Analysis of Sharia E-Commerce, Sharia Credit Cards, and Sharia Franchising from the Perspective of Maqashid Al-Sharia
The rapid growth of digital technology has transformed economic activities, creating new opportunities and challenges for Islamic finance in Muslim-majority countries like Indonesia. Sharia-compliant instruments, including sharia e-commerce, sharia credit cards, and sharia franchising, have emerged to facilitate ethical digital transactions in accordance with Islamic law. This study aims to examine and compare these three instruments using the maqashid al-sharia framework to evaluate their compliance, legal validity, and contribution to societal welfare. The research employs a normative legal methodology, combining conceptual analysis, comparative analysis, and maqashid-based assessment. Primary data include DSN-MUI fatwas, Quranic verses, and hadiths, while secondary data encompass classical fiqh texts, contemporary Islamic finance literature, and academic journal articles. Thematic content analysis was conducted to identify contract types, adherence to sharia prohibitions, and the instruments' contributions to the five dimensions of maqashid al-sharia. Findings reveal that all three instruments are permissible (mubah) when contractual pillars are fulfilled and prohibited elements such as riba and gharar are avoided. Each instrument employs combined contracts to manage complex digital transactions effectively. While they strongly support wealth protection (hifzh al-mal) and religious compliance (hifzh al-din), their contributions to intellectual development, family welfare, and social sustainability remain limited. The study concludes that continuous oversight, integration of ethical considerations, and adoption of advanced monitoring technologies are necessary to enhance the effectiveness and societal impact of Islamic digital financial instruments.
Copyright (c) 2026 Dody Sulaiman, Ida Busnetty https://creativecommons.org/licenses/by-sa/4.0
A Literature Review on the Role of Job Commitment in Mediating the Effects of Psychological Capital and Organizational Support on Innovative Behavior at the Information and Communication Technology Center of the Ministry of Education, Culture, Research, and Technology
In today's rapidly changing organizational landscape, innovation has become a key determinant of competitiveness and sustainability, especially in technology-based public sector organizations. However, fostering innovative work behavior remains a challenge that requires a deep understanding of the psychological and organizational factors that drive it. This research aims to analyze the role of psychological capital and perceived organizational support in encouraging innovative work behaviors with work involvement as a mediating variable in the context of technology-based public organizations. The method used was a non-systematic literature review by analyzing 16 Scopus indexed journal articles relevant to the research variables. The analysis process is carried out through narrative synthesis techniques and thematic analysis to identify patterns of relationships between variables and gaps in the literature. The results showed that psychological capital had a strong relationship with innovative behavior, while perceived organizational support played an external factor that favored the formation of an individual's psychological condition. Additionally, work engagement has been shown to serve as a mediation mechanism that connects individual and organizational resources with innovative behaviors. These findings also show that the relationships between variables are integrative and cannot be partially explained. The conclusions of this study emphasize the importance of integrating psychological resources, organizational support, and work attachment in driving employee innovation. This research contributes to the development of conceptual models of organizational behavior as well as practical implications for innovation-based human resource management.
Copyright (c) 2026 Laily Musyrifah, Osly Usman https://creativecommons.org/licenses/by-sa/4.0
The Effect of Social Media Personal Branding and Digital Literacy on The Employability of Management Students at Palangka Raya University in The Gig Economy Era
The dynamics of the global labour market, which are shifting towards the gig economy era, require university graduates to possess the ability to adapt to technology and to market themselves effectively. This research is motivated by concern over the low job readiness among students, which is attributed to the tendency to use social media solely as a means of entertainment and to a lack of understanding of digital literacy. Departing from this phenomenon, this study was conducted to examine the extent to which personal branding on social media and digital literacy contribute to the job readiness of Management students at the University of Palangka Raya. This study employs a quantitative approach with a causal-associative design. Data were obtained through a questionnaire survey administered to active students who had completed at least four semesters, determined using the purposive sampling method, and were subsequently processed using multiple linear regression analysis. The findings of the study show that personal branding on social media and digital literacy each have a positive and significant impact on job readiness. When considered simultaneously, these two variables exerted a significant positive influence, with a combined contribution of 69.3%. The conclusions of this study emphasise that the combination of technical mastery through digital literacy and the ability to communicate one's competencies through personal branding creates a synergy that is instrumental in shaping the profile of graduates who are ready to compete in the modern labour market.
Copyright (c) 2026 Roni Kurnia Sukmaputra, Indah Nur Oktavia, Agustina Muliyani https://creativecommons.org/licenses/by-sa/4.0
An Analysis of the Impact of Economic Growth, The Energy Trilemma, Financial Sector Development, and Urbanization on Renewable Energy Consumption in G20 Countries
Renewable energy consumption has become a strategic concern for G20 countries, as their energy policies strongly influence global climate mitigation, energy security, and sustainable development. This study aims to analyze the effects of economic growth, the energy trilemma index, financial sector development, and urbanization on renewable energy consumption in G20 countries. The research employed a quantitative approach using balanced panel data from 18 G20 member countries over the period 2000–2021, yielding 396 observations. Data were obtained from the World Bank World Development Indicators and the World Energy Council Trilemma Index. The analytical method used panel regression, encompassing stationarity tests, cointegration tests, classical assumption tests, the Fixed Effect Model, the Random Effect Model, and the Hausman test, which selected the Fixed Effect Model as the most appropriate estimation model. The results show that economic growth has a significant positive effect on renewable energy consumption, supporting the Environmental Kuznets Curve perspective. The energy trilemma index also has a significant positive effect, indicating that energy security, equity, and environmental sustainability encourage renewable energy adoption. Financial sector development, however, has no significant aggregate effect, while urbanization has a significant negative effect, particularly in the developing country group. This study concludes that differentiated energy policies are needed to strengthen renewable energy transitions across G20 countries.
Copyright (c) 2026 Fani Leksana, Unggul Heriqbaldi https://creativecommons.org/licenses/by-sa/4.0
Behavioral Aspects of Budgeting: A Perspective on Leadership Values in the Bhisma Parwa
Budgeting is not merely a technical and numerical process; it is deeply intertwined with human behavior, values, and leadership. However, dysfunctional behaviors such as budgetary slack often arise when budgets are imposed rigidly without considering ethical and cultural dimensions. The purpose of this article is to reflect the value of leadership in Bhisma Parwa in looking at the behavioral aspects of budgeting. This article used an interpretive review method with a qualitative approach and data obtained from literature studies. The value of leadership in Bhisma Parwa is used in assessing the budgeting process. The budgeting process is closely related to the leadership values in Bhisma Parwa. Leaders need value to direct employee behavior as the party that will realize the budget. Bhisma Parwa is used to pursue a fair budgeting process. The budgeting process requires values, leaders, and systems. The value of leadership in Bhisma Parwa can be a solution so that organizational leaders can develop a budgeting system that triggers positive employee performance. This article demonstrates the use of leadership values in Bhisma Parwa in looking at behavioral aspects of the budgeting process that have not been used before.
Copyright (c) 2026 I Putu Bagus Satria Wibawa https://creativecommons.org/licenses/by-sa/4.0
The Effect of Profitability on Stock Prices with Dividend Policy as an Intervening Variable in Banking Subsector Companies Listed on the Indonesia Stock Exchange for the 2022-2024 Period
This study aims to analyze the effect of profitability on stock prices with dividend policy as an intervening variable in conventional commercial banks listed on the Indonesia Stock Exchange for the 2022–2024 period. Profitability is proxied using Return on Assets (ROA), dividend policy is measured by the Dividend Payout Ratio (DPR), and stock prices are represented by the annual closing price. This study used an associative quantitative approach with purposive sampling and obtained 45 observational data points. The analysis method used was path analysis with the assistance of SPSS, accompanied by the classical assumption test and the Sobel test to examine the mediating effect. The results show that profitability has a significant effect on stock prices, profitability has a significant effect on dividend policy, and dividend policy has a significant effect on stock prices. In addition, the results of the Sobel test confirm that dividend policy is able to mediate the effect of profitability on stock prices. These findings strengthen Signaling Theory and Dividend Signaling Theory, demonstrating that profit information and dividend policy serve as important signals for investors in making investment decisions, as reflected in stock price movements. This research provides implications for banking management to maintain profitability stability and establish optimal dividend policies to enhance company value in the capital market.
Copyright (c) 2026 Melda Erella, Maiyaliza Maiyaliza https://creativecommons.org/licenses/by-sa/4.0
The Effect of Transformational Leadership Style and Organizational Communication on the Performance of Employees at the Majalengka Regency Disaster Management Agency
This study aims to analyze the influence of transformational leadership and organizational communication on employee performance at the Regional Disaster Management Agency (BPBD) of Majalengka Regency. This research is motivated by the demand to improve the performance of BPBD personnel in the face of dynamic and complex working conditions, necessitating an effective organizational leadership and communication style to support the achievement of optimal employee performance. This study uses a quantitative approach with an associative method. The population in this study consists of all employees of BPBD Majalengka Regency, totaling 70 people, all of whom were used as the research sample through a saturated sampling technique. The research data were obtained through the distribution of questionnaires using a Likert scale and analyzed using multiple linear regression analysis with the assistance of the SPSS program. The results of the study show that transformational leadership partially does not have a significant effect on the performance of BPBD Majalengka Regency employees. Meanwhile, organizational communication has a positive and significant effect on the performance of BPBD employees in Majalengka Regency. The coefficient of determination indicates that transformational leadership and organizational communication together are able to explain 22% of the variance in employee performance, while the remainder is influenced by other variables outside the research model. Based on the results of this study, it can be concluded that organizational communication plays an important role in improving the performance of BPBD Majalengka Regency employees.
Copyright (c) 2026 Ari Permana, Agi Syarif Hidayat https://creativecommons.org/licenses/by-sa/4.0
The Role of Customer Experience in Mediating the Effects of Digital Financial Literacy and E-Service Quality on Customer Retention in Digital Banking Services
The rapid expansion of digital banking services has intensified competition in customer retention, particularly among Generation Z and Millennial users who prioritize seamless and personalized digital experiences. This study investigates the role of customer experience in mediating the influence of digital financial literacy and e-service quality on customer retention in Indonesia's digital banking sector. Employing a quantitative explanatory approach with a cross-sectional design, data were collected from 230 active digital banking users through structured online questionnaires. Structural Equation Modeling–Partial Least Squares (SEM-PLS) was applied to analyze the direct and indirect effects among variables. The findings reveal that digital financial literacy and e-service quality do not directly affect customer retention, but both significantly enhance customer experience, which in turn fully mediates their effect on retention. Customer experience emerges as the central determinant of loyalty, emphasizing the importance of cognitive, emotional, and functional interactions with digital banking services. The study confirms that technical quality and digital literacy alone are insufficient to sustain long-term engagement without fostering positive customer experiences. These results extend theoretical understanding through the Expectation-Confirmation Theory and Service-Dominant Logic frameworks, and provide practical implications for digital banking institutions aiming to design experience-centered strategies to enhance retention among tech-savvy customer segments.
Copyright (c) 2026 Syahdad Perkasa, R. Ghifari Ramadhana Agueni, Abi Rilo Pambudi, Minsani Mariani https://creativecommons.org/licenses/by-sa/4.0
Avoidant Personality Traits and Their Impact on Communication Effectiveness Among Students on Campus
Interpersonal communication is a crucial element in students' lives; however, some students still face challenges in communicating effectively within the campus environment. The growing discussion of avoidant behaviour among young people, high levels of social anxiety, and low levels of self-disclosure indicate the existence of issues in students' interpersonal interactions. This research aims to identify the characteristics of avoidant behaviour among students, analyse the effectiveness of communication among students, and identify the factors contributing to the development of such behaviour in an academic context. This research employs a descriptive qualitative approach, with students selected through purposive sampling as informants. Data were collected through semi-structured interviews and analysed using thematic analysis with reference to Communication Effectiveness Theory. The results indicate that students with avoidant tendencies tend to avoid conflict, limit the intensity of communication, maintain emotional distance, and communicate only when necessary. Communication effectiveness is not yet fully optimised, as miscommunication, limited feedback, and barriers to self-disclosure are still observed; thus, avoidant behaviour is strongly linked to the dynamics of interpersonal communication effectiveness among students in the campus environment.
Copyright (c) 2026 Amellia Sukma Merdeka, M. Nuruzzaman https://creativecommons.org/licenses/by-sa/4.0
The Effect of Liquidity and Leverage on Profitability, with Company Size as a Moderating Variable, in Companies in the Automotive Subsector (Automobiles & Components) Listed on the Indonesia Stock Exchange
This research examines the effect of liquidity and leverage on profitability, with firm size as a moderating variable, in automotive subsector companies listed on the Indonesia Stock Exchange (IDX). The research was motivated by the fluctuating financial performance of the automotive industry during the post-pandemic recovery period, particularly regarding liquidity management, debt utilization, and profitability achievement. This research aims to analyze the influence of liquidity, proxied by the Current Ratio (CR), and leverage, proxied by the Debt-to-Equity Ratio (DER), on profitability measured by Return on Assets (ROA), as well as the moderating role of firm size. The research employed a quantitative associative approach using secondary data obtained from annual financial reports of automotive and component companies listed on the IDX during 2018–2024. The sample consisted of five companies selected through purposive sampling, resulting in 30 observations after outlier elimination. Data analysis was conducted using Moderated Regression Analysis (MRA). The results indicate that liquidity and leverage have a positive and significant effect on profitability. Furthermore, firm size significantly moderates and strengthens the relationship between liquidity and profitability as well as the relationship between leverage and profitability. These findings imply that companies with effective working capital management, optimal debt structures, and larger asset capacities tend to achieve higher profitability levels. The study supports the Working Capital Theory and Trade-Off Theory in explaining corporate financial performance in the automotive industry.
Copyright (c) 2026 Ade Saefu Rohman, Maiyaliza Maiyaliza https://creativecommons.org/licenses/by-sa/4.0
Efficacy of Pharmacological and Bioactive Compounds on Serum Ovalbumin-Specific Immunoglobulin E and Nasal Symptom Scores in Ovalbumin-Induced Allergic Rhinitis Animal Models: A Systematic Review and Meta-Analysis
Allergic rhinitis (AR) is a highly prevalent immunoglobulin E (IgE)-mediated inflammatory disease of the nasal mucosa. Ovalbumin (OVA)-induced AR animal models are widely used to evaluate potential therapeutic agents; however, no quantitative synthesis of treatment effects across pharmacological interventions has been performed. This study aimed to systematically review and meta-analyse the effects pharmacological and bioactive interventions on serum OVA-specific IgE levels, nasal rubbing scores, and nasal sneezing scores in OVA-induced AR animal models. PubMed, EMBASE, Scopus were searched from inception through 22 May 2026. Eligible studies were in vivo experimental studies using OVA-sensitised and intranasally challenged rodent models with at least one pharmacological intervention and an untreated or vehicle control group. Risk of bias was assessed using the SYRCLE tool. Standardised mean differences (SMDs) were pooled using random-effects models with the restricted maximum likelihood (REML) estimator and the Hartung–Knapp–Sidik–Jonkman (HKSJ) adjustment. Analyses were conducted in R using the metafor package. Fourteen intervention studies met the inclusion criteria. Pharmacological and bioactive interventions significantly reduced serum OVA-specific IgE levels (pooled SMD = ?3.03; 95% CI: ?4.77 to ?1.28; I² = 78.1%), nasal rubbing scores (pooled SMD = ?5.24; 95% CI: ?7.17 to ?3.31; I² = 80.2%), and nasal sneezing scores (pooled SMD = ?4.29; 95% CI: ?5.79 to ?2.78; I² = 78.5%). Substantial heterogeneity was observed across all outcomes. Leave-one-out sensitivity analyses confirmed the robustness and directionality of the pooled estimates. Pharmacological and bioactive interventions consistently and significantly attenuated serum OVA-specific IgE levels and nasal symptom scores in OVA-induced AR animal models.
Copyright (c) 2026 Ayunita Tri Wirattami, Iriana Maharani, Edi Handoko, Nanik Setijowati, Shanti Andri Sakarisa https://creativecommons.org/licenses/by-sa/4.0
Analysis of Product Differentiation, Brand Image, and Consumer Perceptions of Purchasing Decisions in E-Commerce
The fast growth of online shopping has altered the ways in which consumers typically make purchases. The main objective of this study is to examine how product uniqueness, brand image, and customer feelings influence online shopping behavior. One hundred participants from the Management Study Program at Muhammadiyah University of Sidoarjo were interviewed using a purposive sampling method in this quantitative study. Multiple linear regression in SPSS was used to analyze the data. The study showed that the three factors have a positive and significant effect on purchasing decisions, with their respective levels of significance: product differentiation (t = 2.603; p = 0.011), brand image (t = 9.038; p = 0.000), and consumer perception (t = 9.534; p = 0.000). Consumer perception is the most dominant variable. The conclusion of this study emphasizes the importance of differentiation strategies, strengthening brand image, and understanding consumer perception. The implication is that e-commerce players need to focus on product value and customer experience to increase loyalty and sales.
Copyright (c) 2026 M. Farid Hilmi Najim, Kumara Adji Kusuma, Dewi Komala Sari https://creativecommons.org/licenses/by-sa/4.0
Evaluation of The Program Facilitating Production Facilities/Infrastructure for Industrial Entrepreneurs in DKI Jakarta Using The Propensity Score Matching Method
MSMEs have a central role in boosting Jakarta's economy, so policies that support competitiveness and productivity need to be prioritized. This study assesses the effectiveness of the New Industrial Entrepreneurship Program (WUIB) which is part of the Integrated Entrepreneurship Development (PKT). Referring to the theory of production function, this study designed a quasi-experimental approach using Propensity Score Matching on thousands of business actors in the culinary and craft/fashion sectors to compare recipients of the WUIB program who received production facilities accompanied by technical training with non-recipient business actors. The results of empirical analysis show that facility recipients experience a significant increase in turnover of Rp10-16 million per year. This effect is consistent across model specifications and passes validity and robustness tests across various matching algorithms, indicating that policy interventions are effective. The impact is short-term but shows a multiplier effect that strengthens regional economic activity. The study also highlights the mitigation of limitations through the identification of potential spillover to actors outside the target group, limitations of cross-sectional design that limits long-term inference and potential interference of marketing programs, mentoring, financial reporting facilitation and capital facilitation as a series of CCP programs. The results of the socio-economic analysis emphasized the broad benefits for women-led MSMEs, for those expanding their workforce capacity, and for actors with a primary-secondary education background. These findings encourage policymakers to expand and continue the program as part of the CCP strengthening strategy with data-based targeting, as well as improving turnover-based performance monitoring through an integrated information.
Copyright (c) 2026 Tri Ramdhani, Widyono Soetjipto https://creativecommons.org/licenses/by-sa/4.0