Daniel Fidel, Rompas, and Bambang Syairudin. “Strategic Improvement of New Electricity Connection Services for Residential Customers at PT PLN (PERSERO) UP3 Manado ”. Journal Research of Social Science, Economics, and Management, vol. 5, no. 1, Aug. 2025, pp. 2989-3007., doi:10.59141/jrssem.v5i1.988.