Easterina, B. S., and L. . Ong. “The Impact of E-Service Quality on E-Satisfaction and Loyalty in Btn Mobile: In The Evidence of BTN Mobile Banking Users in Jabodetabek”. Journal Research of Social Science, Economics, and Management, vol. 3, no. 8, Mar. 2024, pp. 1659 -, doi:10.59141/jrssem.v3i8.623.