NURBANI KARTIKA, L. Impact of The Establishment of Listening Skills on the Quality Level of Customer Complaints Handling Ability (Case Study in Business Communications Course Students Yogyakarta). Journal Research of Social Science, Economics, and Management, [S. l.], v. 1, n. 7, p. 947–953, 2022. DOI: 10.59141/jrssem.v1i7.93. Disponível em: https://jrssem.publikasiindonesia.id/index.php/jrssem/article/view/93. Acesso em: 22 nov. 2024.