EASTERINA, B. S.; ONG, L. . The Impact of E-Service Quality on E-Satisfaction and Loyalty in Btn Mobile: in The Evidence of BTN Mobile Banking Users in Jabodetabek. Journal Research of Social Science, Economics, and Management, [S. l.], v. 3, n. 8, p. 1659 –, 2024. DOI: 10.59141/jrssem.v3i8.623. Disponível em: https://jrssem.publikasiindonesia.id/index.php/jrssem/article/view/623. Acesso em: 8 sep. 2024.