NURHASANAH, E. Calculation Of Incident Management Maturity Level At PT XYZ Using ITILv3 Framework. Journal Research of Social Science, Economics, and Management, [S. l.], v. 3, n. 2, p. 462–469, 2023. DOI: 10.59141/jrssem.v3i02.417. Disponível em: https://jrssem.publikasiindonesia.id/index.php/jrssem/article/view/417. Acesso em: 18 oct. 2024.