Public Service Innovation: Drawing Inspiration from The Success of Developed Countries to Improve Public Services in Indonesia

: Innovation in public services has become inevitable and relevant in the development of modern society. The importance of this innovation lies in efforts to provide services that are more effective, efficient and responsive to the needs of the community, which are universal and contextual. Developed countries such as China, South Korea, and Denmark have become role models in developing public service innovation. They leverage technology, inclusive policies, community engagement, and approaches focused on user needs. Case studies of public service innovation in China, South Korea, and Denmark provide insight into the success of innovation in its public services. The results of this study show that there are several success factors that include the development of systems, procedures and methods, infrastructure, personnel training, and community empowerment so as to help the success of service innovation in the public sector that is more responsive, inclusive, and oriented to community needs.


INTRODUCTION
Innovation in public services is inevitable and highly relevant in the context of the development of modern society.Public service innovation is widely researched by academics and government bodies (Bloch and Bugge, 2013).Public sector innovation has also been on the political and administrative agenda in many advanced western democracies (Borins, 2008) (Ansell and Torfing, 2014).
By implementing innovation, public organizations can improve the quality of public services (Damanpour and Schneider, 2009).
The importance of innovation in public services lies in efforts to provide Countries to Improve Public Services in Indonesia services that are more effective, efficient, and responsive to the needs of the community.Given the increasing social and economic inequality, public service delivery must be universal, that is, not dependent on the social or economic status of the recipient, and contextual, that is, able to balance various local needs and conditions (Bertot, Estevez, Janowski, 2016).These innovations must help address complex issues such as inequality of service access, slow bureaucracy, and limited resources.In and the basis of public services provided (Batley and Mcloughlin, 2015).
Indonesia, as one of the developing countries that has a variety of social and economic challenges, must understand, and implement innovations in public services to meet the needs and expectations of its citizens.In the context of Indonesia, with its large and diverse population and challenges such as    This will help create public services that are more responsive, inclusive, and oriented to the needs of the community.
and soon spread to developing countries.During changing social, technological, and societal demands, the government's ability to innovate in the provision of public services is becoming increasingly crucial.Transparency, technological change, and collaboration with citizens are becoming more important thus improving service quality and placing public organizations and users in an equal position and other organizations, be it service providers, other public bodies, or users themselves.To that end,Feller et al (2011) claim that public authorities that want to change the way they create and offer their products or services on an ongoing basis need to a) maintain productive relationships with other public authorities and with other external bodies; b) easily exchange knowledge, competencies, and other experiences so as to improve internal processes and ways of service to the community; and c) commit to communities and other bodies with the aim of achieving the creation of new methods, namely in providing public services there needs to be an adequate information system, fixed procedures, and methods that support smooth delivery of services; b).personnel, it needs to be emphasized on the behavior of the apparatus in serving the public is to provide services professionally, disciplined, and open to criticism from stakeholders; c).Facilities and infrastructure, in providing services, of course, supporting infrastructure plays an important role.Equipment, workspace, and public service facilities should be a major concern.For example, the convenience of waiting rooms, adequate parking spaces, child-friendly rooms and so on; d). the community as customers, of course, the main thing about the existence of a service is the user of the service who is none other than the community.METHOD Based on the background and problem formulation that has been submitted, the author will try to provide an overview of public service innovation in developed countries as a lesson to improve public services in Indonesia.The data source we use is secondary data from research related to public service innovation that has been researched and written in the form of articles which are Countries to Improve Public Services in Indonesia then published in international journals indexed by Scopus.The method of searching for articles is carried out online, by searching through Scopus and Google Scholar sites with the keyword "innovation public service" and limited to the last 10 years.innovation in the public sector has been carried out in various countries.This research will explain the factors supporting the success of service innovation in the public sector in developed countries such as China, South Korea, and Denmark.The results of existing research are expected to be used as a learning process.Public Service Innovation in China One of the studies on public service innovation in China is Yu et al (2023) research on digital-based public service innovation in the health sector.The research examines the evolution of e-health services in China and innovation due to 5 things, namely: Countries to Improve Public Services in Indonesia 1.A legacy that serves as the basis for the vision and policy of eGovernment.This instilled the idea into the Korean psyche that the state had a great role to play in economic development under capitalism.So, the government plays the role of "senior partner" the central and local governments in Denmark participated in the preparation of the e-Government plan in 2001.After that, digitalization continues to be promoted to improve digital services and public sector efficiency.Today, Denmark's ranking is rapidly improving thanks to its recent digital governance strategy.In the 2020 UN e-Government survey, as in 2018, Denmark ranked first in the field of e-Government development index.One of the innovations in public sector services that has been carried out by the Danish Government is to receive petitions from the public and process the administration online.At the heart of the Hilda Piska Randini 1 Muh.Azis Muslim 2 operates an intuitive and easy-to-use web portal for citizens (borger.dk),foreigners (denmark.dk),and Companies (virk.dk).Based on the portal, public sector service innovations that have been carried out by the Danish Government have been realized in two directions, namely independent digital services, the use of digital posts, and data-based policies (Choi, Chung and Cho, 2022).First, Denmark has promoted a self-service strategy through a digital government portal, which allows citizens to access various public services independently through online platforms.data-driven public sector service innovations are not limited to efficient use of data, but have been carried out in various fields, including smart cities and GPS, as well as national growth engines.The various innovations that have been carried out by the Danish Government are part of the Danish government'factors that support public service activities such as systems, procedures, and methods; personnel; facilities and infrastructure; and the community as customers, have certainly been carried out by the governments of the three developed countries above.First, the innovation of eHealth services in China, systematically, China has a strong eHealth system, covering a large database to support digital health services.In terms of procedures and methods, there is the adoption of cloud computing technology to store and manage health data, facilitate fast and secure access for health care providers, and the implementation of telemedicine and online consultations to provide wider access to health and reduce the need for physical visits.In terms of personnel, the Chinese Government is very enthusiastic in improving every system related to puvlik services such as apparatus positions, compensation for apparatus, forms of training, assessment and performance measures of apparatus, and pension systems Countries to Improve Public Services in Indonesia provided (Purwadi et al, 2020)one of the world's leading countries in digital government.South Korea has been slightly ahead of Denmark in eGovernment in the past, but Denmark is performing better in today's digital government.Systemswise, Denmark has a highly integrated egovernment system, which includes an online public service platform that allows unified access to a wide range of government services.Procedurally and methodically, self-service digital services are designed with a simple and intuitive user interface to ensure greater accessibility for all walks of life.Personnel-wise, government employees in Denmark receive intensive training in technology and data management to ensure a deep understanding of digital services and data-driven policies.In terms of facilities and infrastructure, transparent and well-regulated databased policies to protect citizens' privacy and ensure public trust in the use of government data.In terms of society as a customer, Danes actively use selfservice digital services and are provided with an integrated feedback mechanism in the continuous development and improvement of these digital services and data-driven policies.
Public services organized by the government are currently still far from expectations because the government is faced with the problem of an ineffective and efficient government system and the quality of apparatus resources that are still inadequate.The community and all its interests have not been the main priority in public services, so the community has never been the main criterion in improving the public service system (Umam and Adianto, 2020).According to Suryana (2018), the government must be able to develop its ability and creativity in providing public services that are in accordance with the needs of the community.The quality of service to the community is one indicator of the success of state organizers.

Challenges of Public Sector Service Innovation in Indonesia
easy, certain, cheap, and accountable.