IMPLEMENTATION OF "JAKARTA SMART CITY" IN ONE-STOP SERVICE: DAILY NEED IN THE CITY SOUTH JAKARTA?

: This paper aims to discuss the implementation of the “Jakarta Smart City” (JAKI) application policy in the South Jakarta City area in 2020. And to find out more about the implementation and the supporting and inhibiting factors for the JAKI application. This research focuses on the implementation of the "JakLapor" feature found in the JAKI application. This study uses four indicators obtained from George C. Edward III's policy implementation theory, namely Communication, Resources, Disposition, and Bureaucratic Structure. This study uses a qualitative approach, using primary and secondary data sources—obtained Primary data sources from observations and interviews with informants—received from Secondary data sources from document searches. The study results indicate that the JAKI application in South Jakarta City has not utilized technology and communication to realize better public services. The use of Smart City has also not succeeded in increasing public and government participation in using application data, providing input and criticism of the implementation of public services. Furthermore, the JAKI application also has to support inhibiting factors in its application. However, there are also challenges in implementing Smart Cities in Indonesia, such as inadequate infrastructure, data security problems, and limited access to technology for people in rural areas. Therefore, there is a need for collaboration between the government, private sector, and society to overcome these challenges and ensure the implementation of a sustainable and inclusive Smart City in Indonesia.

; (Picioroagă et al., 2018); (Shamsuddin & Srinivasan, 2021); (Kencono & Iqbal, 2021). In addition, in the reviews contained in the Play Store and App Store, many people complain about this application even though the JAKI application itself has a rating of 4.2 in the play store.
These complaints can be seen on the review page contained in the play store, while the complaints include: The lack of clarity in the assessment indicators in the JakCLM feature because several users get the same average score of 38%, which indicates that they are not safe to travel.
Response and follow-up after reporting in dealing with problems seem careless and not optimal and even seem slow. Data security in the JAKI application is a dissertation with our identity and personal email address, and cellphone number in this application (Chang et al., 2021); (Evans et al., 2019). The user's concern is whether our data will be guaranteed safe and there will be no data leakage. In addition, the Smart JAKI Indonesia program has also brought positive changes in transportation management in Jakarta.
According to a study by (Firman et al., 2022), the transportation management system implemented in Jakarta has improved transportation efficiency and reduced congestion in the city. The parking management system has also helped optimize the use of parking spaces in Jakarta, thereby reducing congestion and pollution.
However, there are also challenges in the implementation of the Smart JAKI Indonesia program. A study (Nugraha, 2020) shows that the main challenge is the lack of community involvement in Smart City programs. The lack of digital literacy and limited access to technology in some regions are also obstacles to implementing the Smart City program in Jakarta.
The stages of development of eGovernment implementation in Indonesia have been divided into four: 1) Web Presence, namely bringing up regional websites on the internet. At this stage, the government website will display the basic information needed by the community's needs; 2) Interaction, a regional web that provides interaction facilities between the community and the Regional Government. Jakarta that need to be overcome, such as a lack of community involvement and data security issues. Therefore, there is a need for collaboration between the government, the private sector, and the community to ensure the implementation of a sustainable and inclusive Smart City program in Jakarta.

MATERIALS AND METHODS
This study uses a qualitative approach.
In research, a qualitative approach is used to describe the findings for analysis with an inductive approach to the process, and meaning (informant perspective) is more highlighted in qualitative research. This study uses a qualitative approach because 2057 | Implementation of "Jakarta Smart City" In One- Graph 1 shows that of the 154 application users who do not know about JAKI, it is 57.1%, while those who know about the JAKI application 42.9%. This shows that the low use of the JAKI application is due to public ignorance in using the JAKI application. Results of interviews with product analyst officers: The social media used by the DKI Provincial Government, especially Twitter, has often posted and promoted the Jaki application, especially "JakLapor" and "JakRespons" because Twitter is also an official complaint channel. In addition, the social media "JSC lounge" has also been maximized to promote and inform the public regarding the Jaki application, but it cannot be denied that the people of DKI Jakarta are as active in accessing social media. Therefore, JSC has a product trainer division, their job is to socialize JAKI to the village and sub-district parties regarding the new application and what are the features of JAKI.
Graph.2: Respondents' attitude towards the benefits of JAKI, 2020 The JSC did not only socialize in one direction through social media but also went directly to the field through regional officials to be conveyed back to the community. Based on the research findings, shows that the process of policy communication that occurs between public bodies such as DKI Jakarta Provincial Government, Jakarta Smart City, to sub-districts, has been implemented. However, the implementation of the JAKI application is not communicated between the government and the community. Policy communication that is only carried out between policymakers and implementers makes the information in the form of socialization not conveyed to the public.
Disposition is one aspect that determines the success of policy implementation. According to George C. Edward III, Disposition is an attitude or characteristic possessed by the implementor. If the implementor has a good disposition, he will be able to carry out the policy well. Disposition in this study is interpreted by looking at the attitude of the Pesanggrahan District in following up on complaints or complaints. Reports in the JakLapor feature in the JAKI application. The attitude given by the implementing party in following up on the information must be accompanied by an exemplary commitment. The officers should also provide a good impression in providing services to the community.
So that people are satisfied with the services provided by the officers. However, in practice, the service delivery was not optimal according to the Pesanggrahan District community, who had made a complaint report in JakLapor. In Graph 2, the attitude of the officers has been good. But the response in following up on the message has not been maximized. This indicator is shown by the government's extended response in solving problems, careless handling, and even just an appeal. The officer feels the cause is public awareness is still lacking in sorting out the urgency of reporting so the attitude of officers in following up reports is considered unsatisfactory for residents. From the research findings, it can be 78% 17% 5% Does responden need the JAKI?
Mostly Didn't / no need Not Know 2059 | Implementation of "Jakarta Smart City" In One-Stop-Service: Daily Need In The City South Jakarta?
concluded that the response and attitude of Pesanggrahan District officers do not yet commit and show a good attitude. Policies require conducive cooperation between employees. When the bureaucratic structure is not conducive to the available procedures, it can cause resources to become ineffective and unmotivated, hindering the implementation of policies. Jakarta Smart City officers admit that their bureaucratic mechanism is not complicated so that the implementing party or officers can immediately follow up on incoming reports. The bureaucracy of the follow-up action is not complicated. So that subdistrict employees can directly handle messages without having to wait for confirmation in advance and can work now with or contact the Sub-Department. If the sub-district or village can no longer govern the weight of the information. The working mechanism established by the manager for implementing a policy requires a Standard Operating Procedure used to regulate the flow of work, especially if the program's implementation involves more than one institution. The implementing party has an SOP for handling reports in implementing the JAKI application, especially the JakLapor feature (Shihab & Hidayanto, 2021); (Reza & Azmi, 2021); (Ardianto & Nuryakin, 2021).
The research findings show that the bureaucracy in handling complaints in the JakLapor part is not complicated. The use of the JAKI application makes it easier for the public to process reports and complaints. Therefore, the bureaucratic structure in the application of services in the JAKI application is running well. However, the JAKI application has factors that hinder its implementation. Impeding factors for implementation can cause a policy not to work correctly. The inhibiting factors need to be corrected by the DKI Jakarta Provincial Government to improve procedures. Three factors hinder the implementation of the JAKI application, including: The socialization that the sub-district and sub-district of Pesanggrahan should carry out is an obstacle to the implementation of JAKI. The lack of socialization causes people to not know about the JAKI application. The geotagging system also can become an inhibiting factor for officers who handle complaints reports in the JAKI application. There are indications of problems from the public's ignorance of the existence of a geo-tagging system which causes complaint reports not to be tracked correctly with the coordinates of the location of the problem. Bugs in the application system and slow CRM notifications are often complained about by the public. Public complaints against the JAKI application system can be seen in the low user experience value. The slow notification of CRM can cause complaint reports not to be followed up immediately.
Here are some possible weaknesses that can occur in the Jakarta Smart City application: Infrastructure Limitations: Jakarta Smart City application requires adequate infrastructure to function properly, such as a fast and stable internet network. However, infrastructure availability in certain regions may be inadequate, which can hinder application accessibility and performance.
Reliance on Technology: Jakarta Smart City applications rely heavily on technology, such as IoT sensors and data processing systems. If there is a failure in the technology, such as damage to the sensor Afika Sari Dewi 1 Bhakti Nur Avianto 2 | 2060 or damaged software, then the Jakarta Smart City application will not be able to function properly.
Data Limitations: Jakarta Smart City application requires accurate and up-todate data to provide useful information to its users. However, limitations in data collection, processing, and storage can reduce the quality of information provided by applications.
Privacy Concerns: Jakarta Smart City app collects personal information from users, such as location and preferences. If the information is not processed properly and stored securely, then the information can be misused and threaten user privacy.
Digital Divide: Jakarta Smart City applications can experience a digital divide among users, especially those who do not have access to or the ability to use digital technology. This can exacerbate social and economic inequalities in society.
Limited Accessibility: The Jakarta Smart City app may not be accessible to everyone due to factors such as limited internet access, lack of technology skills, and inability to read or write. Therefore, such applications may not be effective in reaching all groups in society.
However, keep in mind that the weaknesses of the Jakarta Smart City application can be overcome by improving infrastructure, improving data quality, and strengthening security and privacy. In addition, training and education on digital technology can also help reduce the digital divide and improve accessibility.
Smart City is a city development concept that integrates information and communication technology (ICT) to improve the quality of life of residents, efficiency of public services, and sustainable development. Indonesia as a developing country has adopted the Smart City concept and began to apply it in several big cities such as Jakarta, Surabaya, Bandung, and others. More efficient and effective public services. Smart City can help improve public services by providing easy and fast access to information for citizens through digital platforms. For example, public service applications allow citizens to report environmental, infrastructure, and healthcare issues quickly and easily.
Increased security and safety. Smart cities can improve people's security and safety by integrating technologies such as CCTV, sensors, and entrance security systems. This can help prevent crime, traffic accidents, and fires. But the reduction of operational costs. Smart cities can help reduce government operational costs by optimizing resource and energy use. For example, the use of energy-efficient streetlights, or efficient waste management systems.
Improve environmental quality. Smart cities can help improve environmental quality by optimizing the use of natural resources and reducing pollution. For example, the use of renewable energy and environmentally friendly transportation systems. Increased transport efficiency. Smart cities can help improve transportation efficiency by optimizing road use, introducing more efficient public transportation, and increasing the use of alternative transportation such as bicycles and walking. By utilizing Smart City, Indonesia can improve the quality of life of citizens, increase the productivity and efficiency of public services, and contribute to sustainable development.
CONCLUSIONS 2061 | Implementation of "Jakarta Smart City" In One-Stop-Service: Daily Need In The City South Jakarta?
In recent years, Indonesia has adopted the Smart City concept as an effort to