Naumi Apriyani
1
Emanuel Wind Dirganthara
2
| 1408
INTRODUCTION
By looking at the geographical
conditions of Indonesia as an archipelagic
country with 17,000 islands and 600 ports,
sea transportation facilities, and
infrastructure are essential. The principles
of the Archipelagic Outlook can only be
realized if smooth transportation facilities
are created.
In managing sea transportation
facilities and infrastructure, human
resources who know are needed to ensure
the efficient and effective implementation
of sea transportation activities.
PT. Pelni Persero is one of the state-
owned companies engaged in sea
transportation in Indonesia, serving
transportation of passenger, goods, and
livestock transportation services. PT. Pelni
must become a reliable and professional
company that can provide the best service
for its users. Prioritize customer
satisfaction. Human resource issues are the
focus and foundation for companies to
survive. Human resources are the main
actors in every company activity. Even
though there are many facilities and
infrastructure as well as resources, the
company's activities will run well with the
support of human resources.
Thus human resources are the primary
key that must be considered in all their
needs. Human resources will determine the
successful implementation of company
activities. Employees can work well if they
have high performance so they can
produce good work too. With the high
performance of employees, it is hoped that
organizational goals can be achieved; on
the contrary organizational goals are
difficult or can only be achieved if the
employees have good performance to
produce good work. Performance can also
be seen as how creation takes place to
complete work results. However, the
development of the work itself shows
performance. All human resources, leaders,
and employees perform within the
organization's company. Improving
employee performance will bring progress
for the company to survive in an unstable
job competition. Therefore efforts to
improve employee performance are the
most severe management challenges
because success in achieving goals and the
survival of a company depends on the
quality of the performance of its human
resources. The clearer the role of employee
performance in a company, it is mandatory
for organizations to think about the right
strategy to improve employee
performance. Various methods that
organizations can implement to manage
employee performance include providing
motivation, increasing work competence
and career development through
education and training, providing
incentives, and increasing job satisfaction
and work experience of employees.
Literature Reviews
A. Motivation
According to Robert Heller (1998: 6)
in his book Wibowo (2016: 322),
motivation is the desire to act. Every
oral person is motivated by several
different qualities. Motivation is
often the impetus for financial
behavior due to selling goals. The
elements contained in motivation
include the aspects of generating,