JRSSEM 2022, Vol. 02, No. 5, 718 – 728

E-ISSN: 2807 - 6311, P-ISSN: 2807 - 6494

DOI : 10.36418/jrssem.v2i05.319 https://jrssem.publikasiindonesia.id/index.php/jrssem

IMPLEMENTATION OF ONLINE SINGLE SUBMISSION

SYSTEM AT JAKARTA INVESTMENT COORDINATING

BOARD

Aos Yuli Firdaus

Aberar Grudino

Winny Artha Sanjaya

FISIP, Universitas Nasional, Indonesia

e-mail: aosyulifirdaus78@gmail.com

; Aberar.gu[email protected]s.ac.id

;

winnyartha6@gmail.com

*Correspondence: aosyulifirdaus78@gmail.com

Submitted

: 26

November 2022

Revised

: 16

December 2022

Accepted

: 22

December 2022

Abstract: The Online Single Submission (OSS) is a system that integrates all business licensing

services under the authority of the Minister Institutions, Governors, or Regents/Mayors conducted

electronically to make it easier for business actors to reduce the convoluted bureaucracy -

convoluted and lengthy. This research aims to find out how to implement the Online Single

Submission system at the Planting Coordinating Board Jakarta Capital. Collection technique data

using interviews, observation, documentation and literature study. Analysis data using the Miles

and Huberman model, namely data collection, reduction data, data presentation and verification.

The results of this study that the implementation of the system Online Single Submission (OSS) at

the Central Investment Coordinating Board in Jakarta has not been running well and optimally from

communication, resources and disposition. There is still a lack of socialization to all levels of society

from other agencies or regions that have caused disharmony from the central government to the

provinces. It has not accommodated all complaints from business actors at the regional level due

to the limited capacity provided. Lack of supporting facilities such as the availability of compliant

services such as the LAPOR! Unable to provide information or active solutions to the entire

community of business actors effectively.

Keywords: Online Single Submission, Licensing services, Business.

719 | Implementation of Online Single Submission System at Jakarta Investment Coordinating Board

INTRODUCTION

Implementing the One-Stop

Integrated Service Policy is increasingly

becoming a public administration research

focus in industrialized and developing

countries. Related things. During this time,

researchers realized the importance of the

policy implementation phase from the

previous paradigm, which believed that

policy formulation was more critical.

Licensing is an essential component for

running a business in each region. In the

Presidential Regulation of the Republic of

Indonesia Number 97 of 2014 concerning

implementing One Stop Services (PTSP),

namely online-based licensing. The

establishment of the Online Single

Submission is also intended to change the

paradigm of the community regarding the

procedures for conducting licensing

practices. People who still carry documents

to take care of data input in licensing do

not need to take care of files back and

forth. When OSS first appeared in version

1.0 under the responsibility of the

Coordinating Ministry for Economic Affairs,

there were many obstacles, over time, and

system improvements within six months

after OSS appeared with version 1.1, which

the Investment Coordinating Board

managed. So far, licensing is only seen from

the opposing side; in this case, Licensing is

considered a hassle for entrepreneurs,

expensive, time-consuming and

complicated. Permission serves to provide

input and additions to finance state or

region, but must also have control,

guidance, authority, supervision, business

assurance and other functions. The Online

Single Submission (OSS) system is a

reconstruction program licensing service

system that has been carried out at the

Integrated Service office One Door (PTSP)

based on Article 25 paragraph 4 of Law no.

25 years 2007. Online Single Submission is

regulated in Government Regulation no. 24

years old 2018 concerning electronically

integrated business licensing services. OSS

is the integration of business licensing

electronically with licensing services to

increase and capital and business. Created

the OSS system to fulfil equality and justice,

not to discriminate between people or

business entities. This OSS system creates

problems if the local government

(provincial or district/city) has not run the

One-Stop Integrated Licensing system

(PTSP).

On the other hand, there are obstacles

in the implementation of the OSS system:

First, the number of regulations in

Ministries and Regions that regulate

licensing business recommendations that

hinder the improvement of the ease of

doing business and the need to oversee the

implementation of business licensing that

is not under regulations, resulting in many

procedures, longer turnaround times and

higher costs. Second, licensing services and

investment incentives have not been

integrated into one licensing service

system, and there are still business licenses

that are carried out manually. Third, the

approach to improving the ease of doing

business is not structural and only takes the

form of data correction. Based on the

problems in various regions, there are

many complaints from outside Jakarta.

Jakarta must consult with the Central BKPM

regarding the Online Single Submission

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(OSS) System. BKPM provides a Contact

Center Online Single Submission at the

Central PTSP. First, the face-to-face service

with business actors. In this service,

business actors must register online before

attending a face-to-face consultation.

Twenty counters will serve consultation

services with a total quota of 250 per day.

The two Call Center services have seven

telephone lines to answer an average of

109 callers per day. Third, favor via e-mail,

OSS officers responded to an average of

200 e-mails per day. Apart from the services

provided by BKPM for consultation,

currently, you can report complaints

against OSS through the LAPOR!

(application) which will be forwarded to the

institution, but the process is quite long.

Therefore, it is complicated to consult

about the problems experienced because

the platform provided is not responsive to

answers.

Literature review

Implementation is not just an activity

but is planned to achieve the objectives.

Implementation is not just a planned

activity based on certain norms to achieve

goals—one of the significant changes in

the government agency responsible for

investing in Indonesia. The OSS system is

currently under the administration of the

Coordinating Ministry for the Economy. A

considerable portion of the issuance and

administration of capital investment

permits has been transferred to the OSS

system from the Investment Coordinating

Board (BKPM) and other government

agencies. One thing to note is that business

licenses and permit regulations issued by

BKPM and other government agencies will

be considered invalid based on their

expiration date. Permit applications

submitted before and during the issuance

of Government Regulation no. 24 must be

completed via the OSS system. According

to Purwanto and Sulistyastuti (2014),

implementation is essentially an activity

that aims to distribute policy outputs (to

deliver policy outputs) carried out by

implementers to the target group (target

group) to achieve a policy. Public policy is

the result of deep interaction between

policymakers based on phenomena

resolved. According to Subarsono (2014),

public policies can be Laws, Government

Regulations, Provincial Government

Regulations, City/Regency Government

Regulations and Mayor/Regent Decrees. A

policy that is designed will be meaningless

without being followed by the

implementation of the policy. The

implementation of wisdom is something

important, even more, critical than

policymaking. If there is no

implementation, wisdom will only be a

good plan stored neatly in the archives.

Therefore, every policy and program

launched by the government is consistently

implemented too not only be in vain.

Furthermore, according to Mulyadi

(2015:12), implementation refers to actions

to achieve the goals that have been set in a

decision. This action seeks to turn these

decisions into operational patterns and

aims to fulfil major or minor changes as

previously decided. Implementation is

essentially an effort to understand what

should happen after the program is

implemented. In practical terms,

implementation is the process of

implementing fundamental decisions. The

process consists of several stages, namely:

721 | Implementation of Online Single Submission System at Jakarta Investment Coordinating Board

1) The stages of ratification of laws and

regulations; 2) Implementation of decisions

by implementing agencies; 3) Willingness

of the target group to implement decisions;

4) The real impact of the decision, whether

desired or not; 5) The impact of the

decision as expected by the implementing

agency; 6) Efforts to improve policies or

laws and regulations. Waluyo (2007)

implementation is the implementation of

fundamental policy decisions, usually in the

form of laws, but can also take orders or

decisions of influential executives or other

judicial bodies. These decisions identify the

problem to be addressed, state the goals or

objectives to be addressed. To be achieved

in various ways to structure or regulate the

implementation process.

Licensing policies are designed to

prevent market failures from occurring

must be prepared so that the government

does not have to bear a loss caused by

uncontrolled community economic

activities. The definition of a permit

includes a very complex understanding,

namely in the form of things that allow a

person or legal entity to do something that

must have a permit according to the laws

and regulations as the legal basis permit.

Determination that is a dispensation rather

than a prohibition by law for accelerating

investment and business. Business licenses

issued by ministries/institutions and local

governments to start, implement and

develop businesses or activities need to be

reorganized so that they become

supporters and not vice versa become

obstacles to the development of

companies or activities. Restructuring is

carried out on the service system and

regulations under the business world's

demands, technological developments,

and global competition. Based on Article 25

paragraph (4) of Law Number 25 of 2007

concerning Investments, investment

companies that will carry out business and

activities are required to obtain permits

under the provisions of laws and

regulations from agencies that have the

authority, unless otherwise stipulated in the

law. Regulated service permit to conduct

the business or activity is carried out

through PTSP. PTSP services at the Central

Government and Regional Governments

are refined to be more efficient, serving,

and modern. One of the most significant is

the provision of an Electronically Integrated

Business Licensing (OSS) system. Through

the OSS, Business Actors register and

manage the issuance of Business Licenses

and the issuance of Commercial and

Operational Permits in an integrated

manner. Through the OSS, the Central

Government and Regional Governments

issue Business Licensing proposed by

Business Actors.19 Based on the

considerations above, the government

feels the need to stipulate a Government

Regulation concerning Electronically

Integrated Business Licensing Services.

The OSS system will be implemented

slowly and is expected to mature in the next

few years. The Indonesian government

designed the OSS to adapt to

accommodate new business industries that

will enter Indonesia. OSS is a web-based

business license application. The business

license procedure will not take more than

two hours, thus creating a fast, cheap and

reliable license processing service model.

Business owners and investors can now

access the OSS system from anywhere and

Aos Yuli Firdaus

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| 722

anytime. The Coordinating Ministry for the

Economic standardizes the OSS Lounge

under One-Stop Services, including self-

service, priority services, general

investment consulting assistance services,

and clinics. One of the significant changes

in the government agency responsible for

investing in Indonesia. The OSS system is

currently under the administration of the

Coordinating Ministry for the Economy. A

substantial portion of the issuance and

administration of capital investment

permits has been transferred to the OSS

system from the Investment Coordinating

Board (BKPM) and other government

agencies. One thing to note is that business

licenses and permit regulations issued by

BKPM and other government agencies will

be considered invalid based on their

expiration date. Permit applications

submitted before and during the issuance

of Government Regulation no. 24 must be

completed via the OSS system.

MATERIALS AND METHODS

The type of qualitative descriptive

research used in this study is intended to

obtain information about the

Implementation of the Online Single

Submission System in Integrated Services

One-Stop at the Jakarta Central Investment

Coordinating Board in-depth and

comprehensively. Data collection

techniques are the most crucial step in

research because the primary purpose of

research is to obtain data through two

stages: First, primary data is obtained

through field studies, namely by collecting

data directly by conducting interviews. An

interview is a direct conversation with a

specific purpose using a planned question

and answer format. To get the secondary

data needed to match what is expected.

Secondary data is obtained through library

research, through intermediary media or

indirectly in books, records, existing

evidence, or archives, both published and

not publicly published. Third, examine

documents which are records of events that

have passed. Documents can be in writing,

images or monumental works of experts,

government archives and data on official

websites.

Data analysis is the process of

organizing and proposing data into

patterns, categories, and basic description

units, and working hypotheses can be

formulated as suggested by the data. Data

analysis in qualitative research is inductive

(grounded). Research builds research

conclusions abstracting empirical data

collected from the field and looking for

patterns contained in these data. Data

analysis is fundamental in a study because,

in data analysis, the organization of data

collected in the field is carried out.

Following the type of research, including

descriptive researchers, they describe the

phenomena in the area, especially those

related to the problem being studied.

Informants will be using in this study

consist of:

1) Deputy for Investment Services at the

Central Jakarta Investment

Coordinating Board;

2) Deputy for Business Licensing System

Development at the Central

Investment Coordinating Board in

Jakarta

3) Front office staff at the Jakarta

Central Investment Coordinating

723 | Implementation of Online Single Submission System at Jakarta Investment Coordinating Board

Board who directly deal with the

public.

4) Community Users of the Online

Single Submission System as many as

137 respondents (used by google

form).

RESULTS AND DISCUSSION

The design process and successful

implementation can be seen from four

factors, namely, communication factors,

resource factors, disposition factors and

bureaucratic structure factors. In this case,

four elements are a measure in this

research and find out how to implement

the Online Single Submission system at the

Central Investment Coordinating Board in

Jakarta. In the implementation process,

communication between policy

implementers and policy recipients plays a

significant role. Because the success of an

implementation is seen from the

communication factor that runs according

to the applicable provisions between policy

implementers and policy recipients,

employees of the Investment Coordinating

Board and the business community. For the

success of the Online Single Submission

system, the Government of the Republic of

Indonesia, through the Investment

Coordinating Board, implements the policy

and also seeks to inform and coordinate

the approach to the business community.

There are two forms of socialization that

BKPM has carried out for the

implementation of OSS version 1.1, namely

coordination with regional PTSPs for

socialization to regions and invitations

from regional PTSPs. Before the pandemic,

there was a program for OSS socialization,

namely the OSS clinic. Efforts made in the

front office so that the OSS system

consulting service runs optimally ensure

that all business actors' data is correct

because later, the biodata will appear in the

system. We will check whether the personal

data brought in, usually before consulting

business actors write down the obstacles

faced, but business actors often write them

in general and not specifically. Therefore,

the front office sometimes has to clarify

what business actors mean about the

barriers. If the business actor writes down

the obstacles or obstacles clearly, the front

office will be accommodating and easy to

solve the problem.

Providing all pertinent information to

all communities as policy recipients is very

important and the government's obligation

as the implementer or organizer of the

policy. When looking at the communication

aspect, Edwards III's theory says that policy

implementation is influenced by one of

them is communication. After examining

several interviews and secondary data that

the authors analyzed. He concluded that

the socialization carried out by BKPM to

other agencies such as local governments,

ministries and institutions, and associations

has been quite good. Still, it has not been

well received on a national scope because

the level of socialization to other agencies

to business actors has not been maximized,

which causes disharmony from the center

to the regions. So, the communication

made by the implementer to the recipient

of the policy, namely the business

community, did not run smoothly.

Policy implementers must also have

competence in carrying out their duties,

and the community is also required to be

Aos Yuli Firdaus

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able to carry out online activities. In this

case, it is an online public service.

Therefore, resources in implementing a

policy are one of the factors considered.

The discussion on human resources is

directed at the quality and quantity of

implementers involved in implementing

the procedure. The success of policy

implementation is also greatly influenced

by the policy's ability and the number of

implementers. The information provided by

the front office is responsive enough to

solve problems related to the OSS system.

Still, the consultation is limited to 15-20

minutes, so it can't be in full detail, but it is

generally pretty straightforward. The

supporting facilities at BKPM are adequate

with computer equipment and internet

networks. Still, during a pandemic like this,

it is recommended to bring your laptop to

avoid direct contact and comply with health

protocols. Even if you don't get a computer,

it's okay if you need input. Only the front

office can type. BKPM also adheres to

health protocols such as a handwashing

area and temperature measurement before

entering during a pandemic. The

supporting facilities in the form of physical,

electronic devices can carry out the

Implementation of the Online Submission

System. However, the availability of

complaints and information services in the

implementation of the Online Single

Submission System Implementation has

not provided or provided active resources

to the entire community of actors. Business.

The attitude of the policy

implementers will significantly influence

the implementation of the policy. If the

implementor has a good attitude, he will

carry out the policy desired by the

policymaker. On the other hand, if the

attitude is not supportive, the

implementation will not be carried out

correctly. In principle, the implementer

policy must support any policies made

from above, including the Online Single

Submission system, which significantly

facilitates business actors in managing

business licensing documents. The Online

Single Submission system aims to reduce

bureaucratic problems in managing

complicated and complicated licensing.

Take a long time. Receive attitude of

implementation in Online Single

Submission System at the Central

Investment Coordinating Board in Jakarta

was received quite well. And according to

the author, the attitude of the

implementers was appropriate in carrying

out the instructions given from the above

level, and the intensive implementation of

the OSS system was under the established

regulations. Judging from the interview

above, it seems that the attitude of the

implementer fully supports the policy. They

were expressed by several people who the

authors interviewed. The disposition factor

or attitude of policy implementers is the

third element to measure whether a policy

implementation is going well or not. A

policy implementation must be supported

by all stakeholders to be adequately

implemented. Therefore, cooperation is

needed both between the government

itself and the community. If the

bureaucratic structure itself is not

conducive, it will hinder the

implementation of policies. The

bureaucratic system is the fourth most

important factor to measure whether a

policy implementation is going well or not.

725 | Implementation of Online Single Submission System at Jakarta Investment Coordinating Board

Bureaucracy is an essential instrument in a

society whose presence cannot be avoided

in the concept of a modern state. The

bureaucracy is a logical consequence of the

main task of the state (government) to

organize social welfare. The state must be

directly involved in producing goods and

services needed by its people (public goods

and services), whether in certain

circumstances the state decides what is

best for its people.

For this reason, the state builds an

administrative system that aims to serve

the interests of the people called

bureaucracy. The development and growth

of the society, which is dynamically

accompanied by an increase in the

community's standard of living and

education coupled with the result of

advances in technology and information,

makes improving the process of

empowering the community environment

important. The public sector is also

expected to follow changes that occur

quickly and dynamically as in the

community, from the results of the

interviews above with BKPM staff. Conclude

organizational structure that is being

carried out is under the rules made, and the

regulations always follow a developing

system. If the authors look at the

enactment of Presidential Regulation

Number 24 of 2018, several regulatory

changes have adjusted the system until the

goal is served. Existing policy procedures

have not been running optimally. The result

can see clearly from the results of the

author's interviews with respondents, that

they are not satisfied with the policy

procedures. The bureaucratic structure

here is good in the regulations that have

been issued, but there is still minimal

implementation that is known by the

business community.

In 2017, the Ministry of Cooperatives

and SMEs launched BPS processed data

which showed that there was an increase in

the number of entrepreneurs from the

previous 1.6% to 3.1% of the total

population. Especially with digital

developments that are increasingly rapid,

business opportunities are even greater

with open access to reach the target

market. However, the increasing growth in

the number of entrepreneurs in Indonesia

has not been accompanied by an increase

in business legality. Where, many new

entrepreneurs have not taken care of the

legality of their business under the pretext

of being complicated and spending a lot of

time.

In fact, as an effort to increase

Indonesia's ranking according to the World

Bank's assessment in terms of Ease of

Doing Business, in mid-July 2018, the

Indonesian government through the

Coordinating Ministry for the Economy

inaugurated Online Single Submission

(OSS) as a system created by the

government to make it easier for business

people to manage business licenses.

Arrangements regarding OSS exist based

on Government Regulation no. 24 of 2018

concerning Electronically Integrated

Business Licensing Services (PP 24/2018).

With the enactment of PP 24/2018, almost

all business permits in various business

sectors must be managed and issued

through OSS. For those of you who want to

take care of business licensing through the

OSS system, here Libera will outline some

important things that you should know

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about the OSS system.

Even though the OSS system has been

operated, there are still certain sectors that

require business licenses to be managed

through and issued by the Capital Market

Coordinating Board or other authorized

government agencies without going

through OSS, namely permits in the

financial, energy and mineral resources,

real estate, and financial sectors. permits

related to Foreign Company Representative

Offices. This is because the licensing

procedure is still under the authority of the

Ministry of Energy and Mineral Resources

for the mining sector as well as Bank

Indonesia and the Financial Services

Authority (OJK) for the financial sector. As

you already know, the OSS system was

created by the government to reduce

bureaucratic problems in obtaining permits

which are convoluted and time-consuming.

Even according to what was reported by

Kompas.com, President Joko Widodo once

told that he had heard complaints about

licensing arrangements that were delayed

by up to one year. That's why the

government issued a new regulation

regarding the OSS system that makes it

easier to manage various business licenses.

Here are other OSS benefits you need to

know about:

1. Facilitate the management of

various business permits, both

prerequisites for doing business

(permits related to location,

environment, and buildings),

business permits, and operational

permits for business operations at

the central or regional level with a

mechanism for fulfilling the

commitments to permit

requirements.

2. Provide facilities for business actors

to connect with all stakeholders and

obtain permits safely, quickly, and

in real time.

3. Provide facilities for business actors

in reporting and solving licensing

problems in one place.

4. Provide facilities for business actors

to store licensing data in one

business identity (NIB)

Before carrying out business licensing

arrangements through the OSS system,

business actors must first arrange the

establishment of a business entity, because

data on the establishment of a business

entity must be registered and recorded first

when registering a business entity at OSS.

After obtaining business entity approval at

the Ministry of Law and Human Rights, you

can apply for business permits through OSS

by registering on the OSS web portal at

oss.go.id. After registering, you will get an

account that will be used to access OSS.

Based on PP 24/2018, business actors are

divided into individuals and non-

individuals (covering business entities such

as civil partnerships, CVs, firms, PTs, and

foundations). For individuals, OSS can

create an account by simply filling in the

National Identity Number (NIK) and

personal data based on the National

Identity Card (KTP).

In distinction to individual business

actors, non-individual business actors are

required to register based on data

regarding the establishment of a business

entity listed in the deed of establishment.

Business actors must also enter data from

the person in charge of the business entity,

727 | Implementation of Online Single Submission System at Jakarta Investment Coordinating Board

such as the main director of a PT or another

person appointed as a representative of the

business entity for civil partnerships, firms,

or CVs. After obtaining an NIB, business

actors must apply for business permits

through OSS. What is meant by business

licenses in this case are business licenses

and commercial or operational licenses.

According to Article 1 paragraph (9) PP

24/2018, a commercial or operational

permit is a permit issued by an OSS agency

for and on behalf of the minister, head of

institution, governor or regent/mayor after

the business actor obtains a business

license and to carry out commercial

activities or operations by fulfilling

requirements and/or commitments. In

accordance with Article 39 PP 24/2018, OSS

agencies issue commercial or operational

licenses based on commitments to fulfill: 1)

Standards, certificates and/or licenses;

and/or; 2_ Registration of goods/services,

according to the types of products and/or

services commercialized by business actors

through the OSS system.

This means that not all business fields

require commercial or operational licenses,

but only those that require certain

standards, certificates or licenses. For

example, if you sell health supplements, in

addition to a trading business license, you

also need a commercial or operational

license to be able to distribute these health

supplements, which requires a distribution

permit from BPOM. Business permits will be

automatically issued through the OSS

system if the business actor has filled in the

requested data and the business actor is

required to fulfill his commitments or

obligations after the business permit is

issued. Unlike the procedure before OSS

was enacted, the government will only

issue business permits to business actors

who have fulfilled the required obligations.

So that with the existence of this OSS

system, the government indirectly gives

great confidence to business actors to be

more active in fulfilling their obligations

because the government has issued

permits to business actors before business

actors fulfill their obligations based on

applicable regulations.

However, even though the business

license has been issued, the new business

license is considered effective after the

business actor fulfills the commitments

required by the applicable regulations. For

example, if a business actor is going to

build infrastructure to carry out his

business activities, the business actor is

required to fulfill the commitment to have

a building permit (IMB), location permit, or

certificate of proper functioning. OSS is

indeed a new system for Indonesian

business actors, because of that business

actors often still find it difficult to use OSS.

Not only that, OSS is also a complex system

and has not been fully developed by the

government, so it is not uncommon to find

deficiencies in the system. However, it

cannot be denied, the efficiency and

convenience offered by OSS is starting to

be felt by many business actors. With the

OSS system, business actors can obtain

business licenses in a short time without

the hassle of queuing and no need to carry

physical documents because all data has

been recorded and can be filled in through

the OSS system. If you have difficulty

operating OSS or need help setting up a

business entity, don't hesitate to use the

FREE consultation feature on Libera.id. At

Aos Yuli Firdaus

Aberar Grudino

Winny Artha Sanjaya

| 728

Libera.id, you can ask all your business

problems, especially legality and business

law issues. Apart from that, Libera can also

help you take care of legality and business

licensing more easily and quickly.

CONCLUSIONS

Based on the research results and

discussion that the authors did, the authors

conclude that implementing the Online

Single Submission system at the Central

Investment Coordinating Board in Jakarta

has not run optimally caused a problem

with the communication factor. Lack of

socialization to all levels of society from

other agencies or regions causes

disharmony from the centre to the areas.

Contact Centers and Helpdesk in the

regions have not accommodated all the

complaints that business actors have

complained about because the number of

complaints is not under the capacity

provided. They are supporting facilities

such as the availability of compliant

services such as the LAPOR! Unable to

provide information or active solutions to

the entire business community; 3) Policy

procedures that have not run optimally so

that the public does not fully understand

the procedures or guidelines for

implementing this electronic business

license. To use OSS, a Business Entity must

first ratify the deed of establishment or

amendment of the act through AHU online.

Especially for public companies, regional

public companies, other legal entities

owned by the state, public broadcasting

institutions, or public service bodies using

the legal basis for formation, government

regulations or regional regulations. The

Business Entity then registers in the OSS

system by entering the Population

Identification Number (NIK) in charge of

the Business Entity or the President Director

and other information on the available

Registration Form. If the licensing process

is carried out by other parties such as Legal

Consultants and Notaries, the data entered

into the Registration Form is the person in

charge of the Business Entity/Company. As

a form of recommendation: The issuance of

One System Submission is a revolutionary

breakthrough in the licensing system in

Indonesia. OSS is expected to increase

public awareness of the importance of

licensing in the business sector. It is hoped

that in the future, OSS can be used as a

monumental work that can change

people's mindsets about complex and

lengthy permits into quick and

straightforward permits.

REFERENCES

Assegaf, M. I. F., Juliani, H., & Sa'adah, N.

(2019). Pelaksanaan Online Single

Submission (OSS) dalam Rangka

Percepatan Perizinan Berusaha di

Dinas Penanaman Modal dan

Pelayanan TERPADU Satu Pintu

(DPMPTSP) Jawa Tengah.

Diponegoro Law Journal

, 8(2),

1328-1342.

Crisandyna, M. K. T., Sumardika, I. N., &

Arini, D. G. D. (2020). Aspek

Perizinan dalam Pendirian

Perseroan Terbatas dengan Sistem

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Interpretasi Hukum, 1(1), 118-123.

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© 2022 by the authors. Submitted  
for possible open access publication  
under  the  terms  and  conditions  of  the  Creative 
Commons  Attribution  (CC  BY  SA)  license 
(https://creativecommons.org/licenses/by-sa/4.0/). 
 